Win MaChance Casino - Delayed payment.

Hello and I played the free spins of machance casino I got a profit of € 900 with the free spins and with my first deposit after unlocking the bonus they only let me withdraw 170 they ask me for documents and they tell me that it has to be a paper invoice a photo and so they spend 4 or 5 working days then they tell me that after 48 hours they will process the payment after that time I call them and they tell me they are late with the payments and requested my withdrawal on the 19th and have not yet been processed chat today and I They said that in the afternoon they would process it but I doubt it because that works in the morning

Hello, Jose.

I am sorry to hear about your issue.

It’s quite usual for withdrawals to take couple days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. This is why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

May I ask when you requested your withdrawal?

Best regards, Jozef

I have already received the money thanks for helping me

Dear Jose,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Best regards, Jozef