Complaints about Lucky 31 Casino and related casinos (1)
We have conducted extensive research on the web and as a result we have found following 1 complaints on Lucky 31 Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Lucky 31 Casino a Very Good reputation.
Complaints on related Casino Estrella (Same owner)
Delayed payment, likely paid
Black points: 100
The player received misleading instructions from the casino and due to that lost the whole winning.
The player complained about misleading gestures from the casino. They had a big amount pending for a withdrawal when asked the casino support if they could close the account while the withdrawals would process. The casino support told them it was possible, but later on they informed the player that the finance department didn't recommend of closing the account while they had a pending withdrawal because it would have frozen along with the account. The casino replied that they put in more efforts than expected and would be in touch with the licensing authority. The player's account was then closed with no withdrawals pending and they considered the issue as resolved. The player replied that because of the casino's manipulation they were not able to close the account and lost the whole winning.