Home Complaints Lucky Creek Casino - Player lost his winnings.

Amount: €340

Lucky Creek Casino - Player lost his winnings.

8.1/10 Very Good reputation Submitted: 04 Oct 2019 | Case closed : 11.10.2019
Our verdict

Insufficient evidence from player

REJECTED

Case summary

39 days ago - 11 Oct 2019
The player played with a no deposit bonus and managed to win about €340. When he made a withdrawal request, his winnings were cancelled. The player received the bonus despite the fact that all casino bonuses are restricted in Spain. We closed this complaint as per the player's request.
Written by Peter
Casino Guru admin
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Igor
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Unlock the no deposit bonus that was 60x66, I converted it into a removable money that was 100, I continued playing until I reached 340 and at that time I made the withdrawal. More than two days passed and I did not arrive, when I entered my account I saw that my withdrawal had been corrected by the administrator and I left it at 0.

Posts are translated by Google Translate and may not be completely accurate
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Peter

Dear Igor,

Thank you for contacting Casino Guru and letting us help you with your issue. Let me ask you a few questions to fully understand the problem. Did you pass the verification process? Did you try to contact the casino and find out why your winnings were cancelled? Which bonus exactly did you play with? 

 

Best regards,

Peter

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Igor
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Good, the verification process does not happen because I never got any email to my account.

I contacted the casino and they told me that the money was from the bonus and there was a correction.

I played with the $ 66 no deposit bonus I found on your page.

Posts are translated by Google Translate and may not be completely accurate
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Peter

Hi Igor, 

Thank you for the reply. I had a look at the bonus, but the bonus is not allowed for the players from Spain. Did you use a VPN service to access the casino?

 

Best regards,

Peter

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Igor
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No, enter directly.

In any case, I will request that you put the casino on the blacklist, so that you cannot enter from Spain.

You can close the complaint.

Posts are translated by Google Translate and may not be completely accurate
Public
Peter

Hi Igor, 

thank you for your response. The players from Spain can play in the casino, but they can't play with bonuses. The bonuses on our website have been updated a while ago so the players should be aware of this now. We will close the complaint as required. 

 

Best regards,

Peter