Locowin Casino - Player’s winnings have been canceled.

Dieses Casino ist der größte Betrug den es gibt sie haben mir mein Geld geschluckt und nur weil ich eine Hand auf 4,5 Euro gespielt habe und das war ganz unabsichtlich haben sie 12000dollar geschluckt dieses Casino ist nicht zu empfehlen Betrug nummer eins sie können keine Kunden gewinnen so nur verlieren ich empfehle keinem dort zu spielen das sind riesen Betrüger  

Dear Vladimir,

Thanks for contacting Casino Guru and I am so sorry to hear about your troubles. I would like to ask you a few questions to make sure that I fully understand this issue. Which games did you play in this casino? Also, did you place only one bet higher than 4 euros? 

I carefully checked the Bonus terms from their website and, as you stated in your complaint, you wagered a higher-than-allowed amount which breaches their rules:

"6.4 All games have a maximum bet limit of € 4 or the equivalent amount in another currency per game round/spin during the time that a bonus is active on a member's account. This applies as long as nothing else is stated. In case of a breach or violation of this rule, the bonus will be considered forfeited and any winnings generated by the bonus will be taken back." 

Unfortunately, I have to say, if the casino shares all the relevant information on its website and none of the important rules are hidden, there is not much I can do for you in this matter. Please acknowledge that breaching the terms led to confiscating the bonus winnings and it is an irreversible process.

Please get back to me with the responses to the questions above.

Best regards,

Satrio

Dear Vladimir,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Satrio

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.