Live Casino Review

The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. After a while we were informed that the withdrawal was finally processed and the winnings were paid out to the player. The complaint is marked as resolved.

The player made a deposit in the casino and sent his documents for verification. Two of the documents were not accepted. The player can neither withdraw nor wager his funds. The complaint was resolved.

The player from Japan had been using the initial deposit bonus when his account was suddenly closed. Despite his requests for a reason and a refund, there had been no progress for about two weeks. He had deposited $500 and received a $500 bonus, and after fulfilling about 50% of the wagering requirements, his balance had been approximately $1,100. We had contacted the casino on his behalf and had extended the complaint resolution timer twice. Eventually, the player reported that his deposit had been refunded on March 8th, resolving the issue.

The player from Portugal had their tournament prize confiscated at first. The casino decided to not provide the player with any bonuses in the future, but his tournament prize was payed out therefore this case was concluded as resolved.

The player from Germany had experienced a delay in receiving a promised refund from Cleopatra Casino, which had been due on March 17, 2024. After communicating her issue, she had confirmed that her account had been closed and she was awaiting the refund. Following a brief correspondence with the Complaints Team, the player had informed that she received her refund. Consequently, the issue had been marked as 'resolved' by the Complaints Team.

The player from Montenegro has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.