The player from Alberta encounters issues with the casino as the site becomes unavailable while playing, preventing access to their winnings.
I was playing and winning my play through balance Then all of a sudden the site goes down and tells me the web page is no longer available. This is absolutely not right. Cause I would like the money I would have won
Dear atkinsonvic,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I tried to access the website and it worked without any issues. Could you please advise if you are still unable to load the casino's website? If the issue persists, please, post a screenshot of what you see here in this thread.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.