The player from Germany had submitted all required documents for account verification, yet his withdrawal had been rejected three times. After multiple inquiries to support regarding his winnings, they were paid out following a comprehensive review of his account. The issue had been resolved, and the complaint was marked as 'resolved' in the system.
Limewin Casino - Player's withdrawal has been delayed.
Amount: €800
Limewin Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.5
Limewin Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
I submitted all the necessary documents for my account verification, and my withdrawal has now been rejected for the third time. I have no chance of getting my money.
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1 month ago
Dear kffcbpgvbj,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please advise if you received any confirmation regarding successful verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 month ago
Translation
Hello, I was told in the chat that I'm verified. I haven't had a successful withdrawal yet. The bonus, however, has been used.
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1 month ago
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Now after 28 hours it is said that my account is under comprehensive review
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1 month ago
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Winnings were paid out today after constant inquiries to support
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1 month ago
Dear kffcbpgvbj,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
