Karamba Casino has been running since 2005, and since then it has built up a high number of visitors. Precisely for this reason, it could improve its range of games and also increase its maximum monthly withdrawal limit.
Karamba casino has stood the test of time, being established back in 2005. The owner of this brand is ASG Technologies Ltd from the British Virgin Islands. However, the games and website are operated by a Maltese company, Aspire Global International Ltd, which is also a license holder in this small island state. In Great Britain the casino is operated by AG Communications Limited, which holds a local license for UK players. At first glance, this maybe seems like a bit of a complicated situation, but in the world of online gambling it is nothing unusual, and the legislative protection for the player is sufficient.
Karamba has no difficulty attracting visitors, with one month showing its website displayed over half a million times. Up to a third of the players are from Brazil, which is, for Karamba, it’s dominant market. One out of the ten supported language versions is Portuguese, which is the official language in Brazil, but it’s a shame that live chat is not available in this language. Moreover, chat is not available around the clock - its opening hours are adapted to European time zones, what may not suit Brazilian players because of the time difference. In addition to their basic domain .com, Karamba also operates also .nl and .dk domains. However, the Dutch website doesn’t work, and Denmark just redirects you to the main, international domain.
The actual website does not look very modern. It’s also lacking in transparency, with more detailed information and terms harder to find than they should be. Mostly, you can find them only by clicking through from other subpages, so don’t search for clear navigation from the menu.
Karamba casino is not blacklisted on any online gambling websites. The renowned thepogg.com, however, gives to Karamba just 2 points from 10 for its trustworthiness, and it does not recommend playing at this casino. We would like to emphasize that we disagree with such a negative rating. The Pogg refers to the complaint of a player from casino Rijk, which retrospectively varied terms and conditions and didn’t pay off withdrawals. Rijk casino is also owned by ASG Technologies Ltd, so we could say that these casinos are covered by one group. Karamba casino, however, has been around long enough, and serves a large enough number of players to evaluate its reputation separately.
In this respect, we have nothing negative to say against this casino. They respond to complaints quickly and deal with them rapidly, however, their communication could be friendlier. Most of the complaints are about unpaid withdrawals from bonuses, and many of these winnings were counted in the thousands. Objectively, it must be said, that Karamba takes a hardnosed approach. However,, it only does so in accordance with its terms and conditions, with which the player has agreed in advance. In our view, the terms and conditions are fair and standard. The stumbling block tends to be the maximum allowed bet while fulfilling the bonus wagering requirements. The player is euphoric, he finds success and subconsciously bets an even higher amount. He will only realise that he violated the bonus terms when it’s time to request a withdrawal.
We consider the unwillingness of the casino to communicate with Casinomeister.com as another sign of a lack of transparency. The reason given is that Karamba does not accept complaints from third parties, unless lawyers are involved in the process. But Casinomeister is regarded highly in the online gambling community and is seen as a very popular website, involved in the mediation of problems between players and casinos. The vast majority of casinos have no problem cooperating with this website. Karamba responds through its representatives only unofficially, through comments in online forum discussions.
The casino process all withdrawal requests in standard timeframes, which isn’t cause for delight or concern amongst players. With more than 10 years on the market, the casino has built a decent position for itself, and received a relatively high number of visits. Therefore the financial strength of casino is more than sufficient, and you will receive even higher withdrawals over time. However, you will have to wait for them a very long time. The maximum monthly withdrawal limit is €7000, and a higher amount can be approved only for holders of platinum VIP status.
If you are looking for a no deposit bonus, Karamba casino is not a viable choice for you - there isn’t one. There is only a welcome deposit bonus, namely 100% for your first deposit up to 200€. Your deposit has to be higher than €10. Before your withdrawal request you have to wager your bonus 35 times. This condition must be fulfilled within 21 days, which is quite a short period. Also, be aware of a further condition which says that when fulfilling wagering requirements you cannot bet more than €5.50€, or 15% of the bonus value.
In addition to the welcome bonus, you will also receive an additional 20 free spins, but your next deposits will be without bonuses. However, if you deposit on the second and on the third day, you will receive another 40 free spins. Here we would like to emphasize that the deposits really have to be done exactly on second and third day after your registration. All free spins are available for play within that day only, and on the next day will be forfeited. The way the casino communicates this bonus offer is a little bit unclear, and players can be easily misled and think that they will receive 100 free spins at once. The wagering requirements for free spins is 50x, and the maximum withdrawal is €100. Anything over that amount belongs to the casino.
Karamba is reliable and behaves fairly. Despite all of that, it is not one of the top casinos, and largely also because of the absence of a better range of games, and more accessible customer support. Given the amount of bonuses and the wagering requirements attached, we consider the bonus offer to be below average. When taken as a whole, we rate this casino as ‘good’.
Karamba casino is most suitable for players of classic slots, but even with them there are less than one hundred games available. Compared to other casinos, that is quite a low number. You can be more impressed with the selection of unusual slots from providers like Neogames and Amaya, some of them are original and hardly ever found at competing casinos. Fans of progressive jackpots will be also disappointed, and the range of table games is very limited too. Ironically, fans of scratch cards will find themselves pleased with what Karamba has to offer.