Joycasino Casino Review

The player 'Nurgul' requested a withdrawal of his winnigs of 129640RUB on 03.09.2020 and 07.09.2020 and on 03.10.2020 the account had been verified. Later, on 03.10.2020 the payment was canceled for techical reasons. On 04.10.2020 the player was asked to send a scan of documents for the standard verification procedure, and so he did. On 11.10.2020 the player's account got blocked due to bonus abuse based on clause 11.1.2 as claimed by the casino, but without providing evidence. There was no further reaction from the casino and the complaint was closed as unresolved.

The player complained that after a withdrawal request his account got blocked. He claimed he hadn't breached any terms. There was no reaction or no further information and the camplaint was closed as unresolved.

The player 'ANASTASIA0890', from Russia, requested a withdrawal and waited for about 2 months for her account to be checked. After that period, the casino sent her an email accusing her of breaching clause 11.1.2 of the casino terms and blocked her account. When she asked for more evidence about the violation, the casino failed to do so. There was no further information from the casino and the complaint was closed as unresolved.

The player 'Dashaa', from Russia requested a withdrawal of 3000RUB but even 2 months later she had not received their money. She changed the card number but still no payment. The only answer from the support was that the account was being checked. There was no further information and the complaint was closed as unresolved.

The player 'surgeon133', from Russia, requested a withdrawal of 6000RUB. He provided all the requested documents but the casino was requiring even some information from the player's e-wallet which wasn't available there, so the player thought that the casino was just making obstacles to not to pay the winnings. The complaint was closed as unresolved.

The player from Russia requested withdrawals months ago, but it has not been processed. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player complained that he'd received a bonus offer from the casino where he needed to deposit 250 RUB to receive it. He did so, but he didn't receive the bonus. There was no reaction to this complaint.

Sergej007 got his winnings up to RUB70,000 and asked for a withdrawal. The casino's website said that the amount of up to RUB100,000 would be paid within five days, so he waited. But later on, his withdrawal was denied and Serger never got paid his winnings. There is no further information available.

The player made multiple withdrawals that were then divided into several parts. The casino paid out a total amount of 109.955RUB but later the player received an email stating that specialists from the club’s financial department were checking their account again and applications for withdrawal of funds were suspended for undefined amount of time. No more updates since then.

The player requested a withdrawal of 1,316,500 RUB but received only 236,354 RUB in two months. After inquiring about it with the support, they transferred the request to the financial department. The center manager contacted the player via Support Chat with a request to change the withdrawal amount to 30,000 RUB, which the player refused. No more updates since then.

The player said she had deposited 5.000 RUB to casino account, the money was debited from her card but was not credited to the casino account. The support didn't say anything. No more updates since then.

The player noticed a problem with the withdrawal of their funds and was told that the delayed payments were related to the account's financial verification. After a few weeks, the player received two payouts but overall, there were 445,000 RUB still remaining in the player's account in the pending status.

The player requested a withdrawal of 42,000 RUB in three transactions. After waiting for 5 days, they didn't receive any funds and wrote to the financial department. After the complaint, the player received 15,000 RUB, but the rest of the funds remained unpaid.

The player complained that despite being a VIP and having faster withdrawals, he was paid only partially. The rest of his withdrawal was to come in unknown amount of time and the casino stopped replying to his contact attempts. No more updates since then.

The player complained that after she won bigger amount and after she got successfully verified, she won another large amount, and the casino blocked her account. She was accused of having multiple accounts. The casino is blacklisted.

The player complained that he had a hard time getting paid at least half of his winnings. The casino was 'dragging time', and made verification of the player. In the end, two and a half months later, the player was being given various delays of reception of his winnings.

The player 'KARAMBA76', from Russia, registered 2 accounts by mistake. One in the casino app, the second one on another Vulkan Casino via VK with a different email address but the same mobile number. While playing in the casino app, the player won 7500 RUB but got distracted and the phone turned to a sleep mode, however, when they switched the phone on, there was only 1000RUB left in the account. After contacting the support, they confirmed that there had been a bug caused by the second account. The player asked to delete one of the accounts, but the support confirmed that as long as the player didn't log in to the second account everything should be fine. The player continued playing, ended up with a balance of 77000RUB, and requested a withdrawal of 75000RUB. After the casino verification, they blocked the winning account and stated that the player could continue playing with the "old" account which got a balance of 1000RUB left. Ther was no reaction from the casino and the complaint was closed as unresolved.

The player requested a withdrawal and received a partial payment of it and continued playing. After that, he made requested another withdrawal but then, the casino stopped paying him. They claimed that the withdrawal time of the first one was prolonged by his new withdrawal request and topped up by 14 days. In the terms and conditions, it said that a withdrawal request of more than RUB100,000 took 14 days while the player's was much smaller than that. No further information is available ever since then.