Joo Casino Review

Players from United States Accepted
5.3 Rating
Questionable
Reputation
Players from United States Accepted
Questionable
Reputation
This review was last updated: 2018-07-26T00:00Z  

Casino Guru team reviewed Joo Casino after in depth analysis of their online reputation based on real complaints and casino conditions. Casino reputation is rated below average as we have founds numerous complaints regarding withdrawals or violaton of terms and conditions which are not always resolved to the satisfaction of the player. Until casino improves and we adjust the rating, we recommend you to find casino with better reputation. Read our review to find more information about player's complaints, withdrawal process or any available Joo Casino bonus codes.

Residents from
United States
Accepted
IP addr. from
United States
Not blocked
VPN
usage
Prohibited
Website
Language
English (+3)
Live Chat
Language
English (+2)
Email Support
Language
English (+2)
No Deposit Bonus
Not available
Deposit Bonus* T&C apply
100% up to $200 and 50 extra spins
Payment Methods
Game providers
Show All (26)
Owner
Direx N.V. Casinos
Established
2014
Withdrawal limit
$10,000  per month
Licensing Authority
Curaçao
Questionable
Positives
  • Huge selection of game providers
  • Deposit, play and withdraw in Bitcoin
  • Live chat support is available 24/7
Negatives
  • Low withdrawal limits (10000€/month)

Complaints about Joo Casino (3)

We have conducted extensive research on the internet and as a result we have found following 3 complaints about Joo Casino. Taking into account seriousness and credibility of these complaints and estimated casino revenues we decided to give Joo Casino a Questionable reputation.

Questionable Casino Reputation
Insufficient evidence from casino
Black points: 945
Winnings confiscated without relevant reason.
Player complained after he won a bigger amount of money due to a bonus use his winnings were confiscated, casino only informed him that he should withdraw his deposit that was left on the account and the account will be closed afterward. No reply from the casino and no relevant evidence was provided.
 
This complaint is from 3/2017
Disputed amount: €3,003 (bonus money)
Read more on: askgamblers.com
Read more
Stupid excuse or fraud
Unreturned deposit money.
A player from a restricted country of Netherlands was able to make a minimum deposit even though the country is restricted. While asking to get his minimum deposit back, requirements to do that are just impossible to follow. The casino is asking him to use a different VPN.
 
This complaint is from 5/2018
Disputed amount: €20 (real money)
Read more on: askgamblers.com
Read more
No reaction, passive regulator
Account closed and funds seized.
Skorlena made a deposit and received her first bonus. After playing a few games, she has realized that she won some money. Upon completing all the wagering requirements, she submitted her payment, send the documents for verification and submitted her payment one more time. A few hours later she has received an email stating that Skorlena's account had been closed and the funds confiscated.
 
This complaint is from 6/2018
Disputed amount: $1,282 (bonus money)
Read more on: askgamblers.com
Read more

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

Submit a complaint
* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Joo Casino Bonus


2.65 out of 5

1st Deposit

  • Minimal deposit: $20
  • Wagering requirements: 40x bonus
  • Maximal bet: $5
  • You should get this bonus almost INSTANTLY

2.65 out of 5

2nd Deposit

  • Minimal deposit: $20
  • Wagering requirements: 40x bonus
  • Maximal bet: $5
  • You should get this bonus almost INSTANTLY

2.65 out of 5

3rd Deposit

  • Minimal deposit: $20
  • Wagering requirements: 40x bonus
  • Maximal bet: $5
  • You should get this bonus almost INSTANTLY

Joo Casino Payment methods

Joo Casino Games

Slots
Roulette
Video poker
Bingo
Blackjack
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Craps
Keno
Scratch cards

Joo Casino Game providers