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Joo Casino Review

Players from United States Accepted
4.3 Rating
Bad
Reputation
Players from United States Accepted
Bad
Reputation
This review was last updated: 2018-11-26T00:00Z  

We've carefully reviewed Joo Casino, its player complaints, support and other factors. Find out why we think it's bad and you should stay away from it.

Residents from
United States
Accepted
IP addr. from
United States
Not blocked
VPN
usage
Prohibited
Website
Language
English (+3)
Live Chat
Language
English (+3)
Email Support
Language
English (+3)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Game providers
Show All (26)
Owner
Direx N.V. Casinos
Established
2014
Withdrawal limit
$12,000  per month
Licensing Authority
Curaçao
Questionable
Interesting Facts
  • Small casino popular in Sweden
Positives
  • Huge selection of game providers
  • Live chat support is available 24/7
Negatives
  • Some unresolved complaints

Complaints about Joo Casino (5)

We have conducted extensive research on the internet and as a result we have found following 5 complaints about Joo Casino. Taking into account seriousness and credibility of these complaints and estimated casino revenues we decided to give Joo Casino a Bad reputation.

Bad Casino Reputation
Insufficient evidence from casino
Black points: 945
The player's winning was confiscated without relevant reason.
The player complained after he won a bigger amount of money due to a bonus that they used but their winning was confiscated. The casino only informed them that he should withdraw his deposit that was left on the account and the account would be closed afterward. No reply from the casino nor any relevant evidence was provided.
 
This complaint is from 3/2017
Disputed amount: €3,003 (bonus money)
Read more on: askgamblers.com
Read more
Stupid excuse or fraud
Black points: 500
Unreturned deposit money.
A player from a restricted country of Netherlands was able to make a minimum deposit even though the country was restricted. While asking to get his minimum deposit back, requirements to do that were just impossible to follow. The casino was asking him to use a different VPN. The case remained unresolved.
 
This complaint is from 5/2018
Disputed amount: €20 (real money)
Read more on: askgamblers.com
Read more
No reaction, passive regulator
Black points: 384
The player's account was closed and funds were seized.
Skorlena made a deposit and received her first bonus. After playing a few games, she realized that she won some money. Upon completing all the wagering requirements, she submitted her payment, sent the documents for verification and submitted her payment one more time. A few hours later, she received an email stating that Skorlena's account had been closed and the funds were confiscated.
 
This complaint is from 6/2018
Disputed amount: $1,282 (bonus money)
Read more on: askgamblers.com
Read more
No reaction policy, good regulator
Black points: 250
The player's account was closed due to fraud accusations.
The player won at the casino $161, wanted to withdraw it and was asked for verification. They sent all the documents needed for verification, even a selfie with their Live Chat open in the background. The casino then contacted them and said that they closed their account due to suspected fraudulent activities and confiscated their money. No further information is available and there was no response from the casino either.
 
This complaint is from 8/2018
Disputed amount: $161 (real money)
Read more on: askgamblers.com
Read more
No reaction policy, good regulator
Black points: 250
The casino accused the player of breaking their terms and conditions and took their funds.
The player was a VIP member and had no issues with the casino until he took an offer of a bonus from the casino. They played through the wagering requirements and had €1,737 on their account. The next day, they received an e-mail from the casino stating that they broke the bonus term and condition and took both the winning and the deposit from them. The casino didn't provide any details about which of them they had broken. The casino never responded to the complaint and it stayed unresolved.
 
This complaint is from 8/2018
Disputed amount: €1,737 (real money)
Read more on: askgamblers.com
Read more

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

Submit a complaint
* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Joo Casino Bonus

4.3
/10
Bad Casino reputation reputation

1st Deposit Bonus - Joo Casino

Not Available in United States
  • Minimal deposit: $20
  • Wagering requirements: 50x bonus
  • Maximal bet: $5
  • You should get this bonus almost INSTANTLY
  • You receive the free spins at a rate of 25 per day
 
  • Restricted countries:
Activate bonus
IN YOUR ACCOUNT Visit Casino
Last checked: 2018-11-26T00:00Z
4.3
/10
Bad Casino reputation reputation

2nd Deposit Bonus - Joo Casino

Not Available in United States
  • Minimal deposit: $20
  • Wagering requirements: 50x bonus
  • Maximal bet: $5
  • You should get this bonus almost INSTANTLY
 
  • Restricted countries:
Activate bonus
IN YOUR ACCOUNT Visit Casino
Last checked: 2018-11-26T00:00Z
4.3
/10
Bad Casino reputation reputation

3rd Deposit Bonus - Joo Casino

Not Available in United States
  • Minimal deposit: $20
  • Wagering requirements: 50x bonus
  • Maximal bet: $5
  • You should get this bonus almost INSTANTLY
 
  • Restricted countries:
Activate bonus
IN YOUR ACCOUNT Visit Casino
Last checked: 2018-11-26T00:00Z
4.3
/10
Bad Casino reputation reputation

4th Deposit Bonus - Joo Casino

Not Available in United States
  • Minimal deposit: $20
  • Wagering requirements: 50x bonus
  • Maximal bet: $5
  • You should get this bonus almost INSTANTLY
  • You receive the free spins at a rate of 25 per day
 
  • Restricted countries:
Activate bonus
IN YOUR ACCOUNT Visit Casino
Last checked: 2018-11-26T00:00Z

Joo Casino Payment methods

Joo Casino Games

Slots
Roulette
Video poker
Bingo
Blackjack
Baccarat
Craps
Keno
Scratch cards

Joo Casino Game providers

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