The player from Austria has requested withdrawal more than 2 weeks ago. It has been pending since. We closed the complaint as ‘unresolved’ because the casino failed to reply.
Jokerino Casino - Player’s withdrawal has been delayed.
Black points: 1820
Amount: €2,000
Jokerino Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
Justified complaint
UNRESOLVED
Case summary
4 years ago
Public
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4 years ago
Translation
Hi there,
I made a payment of € 2000 on February 19, 2020!
My account is verified
The money never arrived and I still have another € 4000 in my casino account and cannot pay it out!
The chat cannot help me and my emails are not answered !!!
Automatic translation:
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4 years ago
Dear Stephan,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, please could you confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Hello, the confirmation that the account is verified, I only found in the chat! Nothing came by email
Yes, it's the first payout
Thank you
Edited
Automatic translation:
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4 years ago
Thank you very much Stephan for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello Stephan,
I contacted the casino regarding this issue, so hopefully we will receive some statement soon. I will let you know!
Did you try to ask the casino about this poblem? Please, keep me updated if the casino gives you any explanation in the meantime.
Thank you for being patient.
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4 years ago
Translation
Thank you for the effort...
Yes I sent an email several times and also tried to talk to the chat on the homepage! No reaction
Chat doesn't help with withdrawals
Thank you
Edited
Automatic translation:
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4 years ago
Hello Stephan,
So far no response! We are extending the timer by 7 days. I am sorry, but if the casino fails to respond in the set time frame, we will be forced to close the complaint as ‘unresolved’.
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4 years ago
Hello Stephan,
I am really sorry, but I haven't received any response from the casino for the past 2 weeks, therefore we aren't able to continue resolving this complaint. I am forced to close it as 'unresolved'.
I apologize I couln't help. I hope you won't come across a problem like this in the future.
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