Home Complaints Joka Room Casino - Player’s criticizing wagering requirements.

Amount: A$20

Joka Room Casino - Player’s criticizing wagering requirements.

8.4/10 Very Good reputation Submitted: 25 Mar 2020 | Case opened
Current status

Waiting for player to reply

5d 15h 10m 33s

Case summary

10 days ago - 26 Mar 2020
The player from Australia is experiencing difficulties to complete wagering requirements.
Public

one Day my wager needed to wage was 2000.00

so I made bigger bets, and didn’t play any bonus spins anymore. 
I kept betting larger and sometimes won large Or lost a lot. 
my wager needed to meet is now 8000.00

that makes no sense since I already reached my 2000.00 wager I suddenly need to wager more!

this sight is a joke. 

Public

Dear Deneil,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you forward me a link of the specific bonus that you have activated? Additionally, please advise what games you were playing, as different games (example: slots vs live games) have different wagering contributions. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Bets regards,

Petronela

Public

Dear Deneil,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

I was just letting you know they are corrupt. 
if you choose not to believe it that’s fine.

Public

When they heard about me reporting them, they cancelled my account. however I took screen shots. But they still deleted my account and all the money I had depositied

Public

I can ensure Deneil you that I don’t side with anyone. Could you please forward me requested information to my email address (petronela.k@casino.guru)? Thank you in advance.

Public

Ok will send my pictures thank you

Public

I just emailed it. 
look how high my wager went up to. 
this makes it impossible to ever withdrawal!

i have more emails regarding trying to withdrawal. 
they don’t let you. All sorts of excuses. 

Public

Dear Deneil,

I have checked bonus terms and conditions, and this is what I found:

file
Joka Room Casino - Bonus T&Cs

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you were penalized with higher wagering requirements. In some casinos, you will find maximum allowed bet for bonus play as low as $5 and if you breach promotional terms and conditions your winnings are confiscated. 

Sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards, 

Petronela

Deneil has 5d 15h 10m 33s to reply