Home Complaints iWildcasino - The player struggles to verify his casino account.

iWildcasino - The player struggles to verify his casino account.

Amount: €1,800

iWildcasino
Very good reputation
Submitted: 20 Jun 2022 | Resolved : 20 Jun 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 weeks ago

The player struggles to verify his casino account as they did not request any documents from him. The complaint was resolved as the player's verification was successful.

Public
2 weeks ago
Translation

Hi .

I am not given any opportunity to verify myself and receive my money.

Very ugly done by the casino.

Supposedly I would have received an email with the request, which was never the case. The support also let me down.


Automatic translation:
Public
2 weeks ago

Hello norcoryder012,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWildCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you try to begin the verification process? Did you contact the casino's e-mail support and if yes, what did they respond? Isn't it possible to upload your documents directly into your casino account?

Looking forward to your answer.

Regards,

Nick

Public
2 weeks ago
Translation

Unfortunately it is not possible to upload them to the account .

In the meantime I have received a request with somewhat unusual methods.

I have never experienced a selfie in front of the open website.


Automatic translation:
Public
2 weeks ago
Translation

You can close the complaint.

Something is happening and the verification seems to be successful.

The casino should streamline the verification process a bit and make it clearer.


Mfg Jonas


Automatic translation:
Public
2 weeks ago

Hello norcoryder012,

I'm glad to hear that the verification is now done. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Best regards,

Nick