The player's verification is delayed for unknown reason. The complaint was resolved as the player verified his account.
iWild Casino - The player's verification is delayed.
Amount: €400
iWild Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Ladies and Gentlemen
I deposited €400 at this casino and won and paid out €800. Unfortunately, this casino tries to delay the payout in hopes that players will lose their money. The verification request took almost 3 days and during that time I've already gambled away €400 in profit and have now deposited €600. Casino asks for unnecessary documents although my documents have been accepted by every casino so far. I have already taken this casino my passport, bank statements, photo of my bank card, a selfie of myself and my ID and a selfie with my passport and the iwild.com website. The verification is constantly rejected because the images are said to be blurry. Casino requires that the website is clearly visible and the ID and I am fully visible as a person but this does not work. My camera can't focus on 3 things at once. I am asking you to help me to save at least my €400 from this casino. I also ask you to downgrade the rating of this casino. Because it is clear that this casino is trying to delay the payout. I've been waiting for a ridiculous payout of €400 for almost 5 days. Casino does not offer any player protection at all and you cannot decimate your deposits.
Thanks in advance for your help.
Automatic translation:
Public
Public
1 year ago
Hello casinotester,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWildCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents. Also note that it is completely up to the player whether he plays or not during the verification process and you can't blame the casino for any loss if it's still within a reasonable time frame.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
But I still find it absolutely dubious to ask for so many documents. I had to wait 5 days for verification. All documents have been approved except for the selfie with the website. I then took 20 selfies with the site and today it finally got approved. Casino definitely focuses on not paying out the winnings.
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