iWild Casino - Player wishes to close his casino account.

Casino create 2 account for me when i registered in and after that make deposit via bank. Casino close one account and say for me its forbidden create 2 accounts!

Now few free spins bonus is there closed account and i cannot use it.

Ok thats just annoying, but not really issue.

Issue is at i asking close both account, now 4 days ago, but they dont reply anything and i still can log in by bank account.

I want close all account on this casino.

Dear JarmoM,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://iwildcasino.com/en/page/responsible-gaming:

"Responsible Gaming

We at iWildCasino believe that gambling should be fun and free of harm and only done for entertainment purposes. Before you start playing at iWildCasino, it is very important to understand that gambling should never be viewed as a source of any kind of income or recipe to pay off your debts. We strongly recommend you to keep track of how much time you spend playing casino games and how much money you can afford yourself to spend on them. Although recommendations stated above might seem obvious for some of you, there are still certain percentage of players who lose control over such things when playing. If you think you might be one of those players and gambling has negative impact on your life or life of your family and friends, we can suggest you one of the following things: You can always contact our support department at support@iwildcasino.com and ask to terminate your iWildCasino account for a certain period of time. After that we will take necessary measures to completely block you from our site and block any promotional e-mails that you might have been receiving from our casino before. Please contact customer support team if you want to set a personal cooling-off period."

I would recommend sending an email including all the relevant information to support@iwildcasino.com. In this way, you’ll have proof of such action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

Hi.

I talk with them by email and chat already couple times about this duplicate account what they create to me. Last one they say by chat at if i wanna close my account i have to send email to this support@iwildcasino.com email with reason why i want close it. I sent 21.11 email where i very clearly ask close it and explain some reason too . They never answer anything anymore and my account is still active.

Could you please forward that email to petronela.k@casino.guru? Right afterwards, we will contact the casino. Thank you.

Thank you very much, JarmoM, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello JarmoM,

I looked at your complaint and will do my best to help you. I would like to invite iWildcasino into this conversation. Casino, can you please specify what is the problem with closing the player’s account?

Dear JarmoM and Viliam,

Thank you for your request.

Duplicate accounts in the system occurred due to the simplified procedure for creating an account through Bank ID. We have such a function for players from several countries, including Finland.

As for the blocking delay, the reason for this was the discommunication. Our specialist decided that the letter from the player with a request to close the account was about the second, duplicate account. We will be more attentive to such situations in the future. Usually we consider such issues first of all, and very scrupulously.

We are very sorry for the current situation. At the moment, all accounts are blocked.

Thank you for making us better.

Happy Thanksgiving!

Dear JarmoM,

can I consider this case as solved, please?

Yes, its ok now. Account is closed. Thank you.

Dear JarmoM,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru