The player from Germany believes his winnings have been confiscated falsely. We rejected the complaint because the player didn't respond to our messages and questions.
iWild Casino - Player’s winnings have been capped.
Amount: €700
iWild Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
by Horst
hi, i registered at iwildcasino, took advantage of the 1st welcome bonus 24 euros so 24 deposit 24 bonus = 48x 35x turnover = 1680 euro roll through +25 free spins on the 1st day, 25 free spins on the 2nd day each 40x turnover. on the 1st day 25 free spins in cancellation because it didn't work out the 48x35=1680 € + 25 free spins, I rolled through the 1680 € + 25 free spins, then made a profit of 700 euros, now 580 euros were deducted from the 700 euros, the rest is 120 euros, please help me stop this scam!!!
Kind regards
M*** W***
aka vonHorst
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Dear vonHorst,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you are dissatisfied that your winnings have been capped due to the maximum withdrawal limit?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru (or you can post it here).
Thank you very much in advance.
Best regards,
Kristina
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2 years ago
Dear vonHorst,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Translation
Hi Kristina, yes, you are correct, I think I have completely understood the conditions for withdrawals and have fulfilled the turnover of 35x by depositing €24 and a bonus, by rolling 2*€24=€48 / €48x35 wagered=€1680, I didn't take advantage of the free spins bonus. I finished the 1680 euros by rolling sales, no further bonus from the free spins, I had no more requirements in my account when I went to the payout, so I wanted to pay you 700 euros, and that's why I also insist on the remaining 580 euros, 120 euros from I gambled a total of 700 euros out of frustration with the store due to this intentional delay or fraud. Please help me to take action against this injustice, they ruined my birthday on February 3rd. was!!!
Automatic translation:
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2 years ago
Thank you for your reply, vonHorst. I checked the bonus T&Cs and I found this:
"12. All winnings received while wagering Bonus are limited to a maximum cashout amount of 5 times bonus granted. Any exceeded balance will be voided prior to money withdrawal."
This means, that if you received the bonus in the amount of €24, the maximum withdrawal limit would be €24x5, which is €120. It seems that your winnings have been capped in accordance with the bonus T&Cs, and I am afraid that there is not much more we could do about it. The casino shares all the relevant information on the website, and it is not uncommon or prohibited for casinos to set the maximum cashout limit for their bonuses.
Please do not hesitate to contact me if there is anything else, I could help you with, or if I have overlooked something, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
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