Home Complaints Ivi Casino - Player’s withdrawal has been delayed.

Amount: €405

Ivi Casino - Player’s withdrawal has been delayed.

Ivi Casino
7.1/10 Good reputation
Submitted: 26 Jan 2021 | Resolved : 01 Feb 2021
Our verdict

Case closed

RESOLVED

Case summary

28 days ago - 01 Feb 2021

The player from Austria has requested a withdrawal two weeks ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.

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I've been waiting for my withdrawal for 2 weeks, even though the amount is ridiculously small. I cannot understand these good ratings. Kind regards

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you’ve accumulated your winnings with or without an active bonus? Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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Dear DiePartei,


I have sent your request to the financial department. We are sorry for the inconvenience.


Best Regards,

iviCasino.

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Dear Ivi Casino,

Thank you very much for your assistance.


Dear DiePartei,

Please keep me updated.

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Dear Petronela Kontos,


The withdrawal request has been processed by the financial department.



Best Regards,

iviCasino.


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Payment was made after 2 weeks. Many thanks for the help. Kind regards

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Thank you very much, DiePartei, for your confirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system.

Thanks both sides for cooperation and DiePartei, please, don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.