HomeComplaintsHITLOTO Casino - Player is not receiving his withdrawal.

HITLOTO Casino - Player is not receiving his withdrawal.

Amount: 830 ₴

HITLOTO Casino
Safety Index:Very low
Submitted: 22 Oct 2019 | Resolved : 31 Oct 2019
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

Sergei is complaining that the casino delayed his withdrawal.

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4 years ago
Translation
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15 days I can not withdraw funds

Automatic translation:
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4 years ago

Dear Sergey,

Thank you for submitting your complaint through our website. I am sorry to hear about your troubles. It is quite usual for withdrawals take a couple of days or even weeks to get fully processed. This means that it may take some time before your money arrives in your account, especially if it is your first withdrawal. Could you please confirm me whether you have ever made a successful withdrawal from this casino? Also, has the casino requested documents for KYC (Know Your Customer) from you? Thank you in advance for your reply.

Kind regards,

Satrio

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4 years ago

Dear Sergey,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Regards,

Satrio

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4 years ago
Translation

Today I just got a win

Edited
Automatic translation:
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4 years ago

Dear Sergey,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Best regards,

Satrio

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