Home Complaints Green Spin Casino - Player's complaining about bonus availability.

Amount: €125

Green Spin Casino - Player's complaining about bonus availability.

7.0/10 Fresh reputation Submitted: 17 Sep 2020 | Resolved : 22 Sep 2020
Our verdict

Case closed

RESOLVED

Case summary

34 days ago - 22 Sep 2020

The player's complaining about not receiving bonus after his deposit. The player informed us that he received his bonus so to complaint was closed as resolved.

Written by Nick
Casino analyst
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I made the first deposit today but didn't get my bonus because I'm supposed to have multiple accounts. But that's not true

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Dear Emanuel,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Could you please specify a little bit more your problem? Did you deposit and claimed welcome bonus? Did the casino close your account? If yes, was your deposit refunded? Also please, if you have any proof or conversation with the casino send it to nikolas.b@casino.guru. Looking forward your answer.

Best regards,

Nick

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I deposited with bitcoin for the first time and didn't get the first deposit bonus plus free spins. When I asked, the support team said I had multiple accounts and I wouldn't get a bonus. i just got the bonus and the free spins. a staff mistake

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i received the bonus and free spins tonight

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Dear Emanuel,

Thank you for letting us know that your issue was resolved. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help.

Best regards,

Nick

Casin.guru