Grande Vegas casino is an RTG casino, popular mainly among US players. The casino was established in 2009, and offers a range of bonuses and promotions to aimed largely at slots players.
Grande Vegas casino is owned and operated by Tigress Management Ltd,. and has been part of the Jackpot Capital Group since 2010. The casino is licensed in the British Virgin Islands. Its website is available in two languages – English and French. The casino accepts players from the USA.
Customer support is available around the clock for all players. You can use all 3 channels - email, phone and also live chat, but be aware that live chat support is available only by Skype. Toll-free phone numbers are also available for players from the US, Canada and Australia, along with an American fax number.
The website of Grande Vegas casino may, to some, seem a little bit old-fashioned, but it is clear enough, and you will quickly find all the necessary information when you’re there.
The online reputation of Grande Vegas casino is questionable. The problem is that in 2015, there was a mas purge of players' accounts. The reason, according to the casino, was clause 16 of their terms and conditions. It states:
16. All cash-ins will be subject to audit before being processed. Players must provide a copy of their proof review identity, address, copies of credit cards and / or other appropriate documentation when making the withdrawal. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock and victory and / or cash-in is made, voided. In the case of fraudulent documentation, your account will be locked and all winnings and / or cash-in will be cancelled.
The casino has, without prior notice, closed a large number of accounts (and of course, voided players’ winnings). The issue is that all complaints on Askgamblers.com were rejected, because "Grande Vegas Casino acted in full compliance with their Terms & Conditions". Despite this, we think this step wasn’t a fair way to treat players.
All other complaints were solved quite quickly and in favor of the player - except one.
The time usually required for the approval of your withdrawal request at Grande Vegas casino is between 24 - 48 hours, which is around average. The subsequent payment period varies based on the method that you choose, but it ranges between 1 - 28 days. As is usually the case, the quickest method to use is e-wallet, and the slowest choice for receiving payment is by cheque.
The maximum withdrawal limit is $10,000 per week, so your monthly withdrawal can reach $40,000.
The casino applies anti-money laundering procedures, so be aware that your deposit has to be wagered at least once to make a withdrawal request - even if you don’t apply for any of the bonuses.
For all new registered players, there are 3 bonuses available:
1. 100% up to $100 (coupon code 100MATCH)
2. 150% up to $150 + 50 Free Spins on Achilles (coupon code 150MATCH)
3. $50 Free bonus (coupon code 50FREE)
You have to use Bonus 1 first, then Bonus 2, and finally Bonus 3 - any other order is not accepted. If you would like to get these bonuses, first you have to download the free casino software, or open up the instant play version. Then register a real money account, go to the cashier's 'Redeem Coupon' section, enter the coupon code and enjoy your bonus.
Wagering requirements for all deposit bonuses are 30 times the sum of the deposit plus the bonus. Wagering requirements must be fulfilled for each and every deposit bonus used. This rule will only be annulled after the customer's balance has reached $0 again.
The following games count towards fulfilling the wagering requirements for all bonuses: Bonus Bingo, European Slot Poker, Scratch Cards, and all Slots.
The winnings from Free Spins have to be wagered 60 times the initial free spins value in USD before a withdrawal can be made. A maximum of 5 times the initial free spins value in USD can be withdrawn.
With quite a large number of complaints, the reputation of this casino can be considered as questionable. On the other hand, at Grande Vegas casino, all RTG casinos fans will find something to get excited about. If you would rather choose some other casino, just use the filter on our CasinoGuru website.
You can claim 25% cashback via the customer support team on every deposit you make without using a deposit bonus. Your balance must be between 0 and $5 when claiming your cashback. The maximum cashback amount is $300. The cash-back offer is 10x playthrough on Slots, Keno, Bingo and Scratch Cards. The playthrough on other games can vary.
Grande Vegas Casino hosts games created by Realtime Gaming. It means that there are hundreds of slots for you to choose from, including some progressive jackpots, which can be won on games like Aztec’s Millions, Jackpot Pinatas, Shopping Spree and others.
Along with jackpot slots, there is a wide selection of machines that offer a variety of themes and play styles to suit your personal preferences. Many of these games belong to the famous Real Series of slots, all of which feature a similar format but are customized to have different levels of risk, different graphics, and various special features. Among the most popular slots you can play at Grande Vegas Casino are Basketbull, Caesar’s Empire, Goblin’s Treasure, Pirate Isle and many others.
At Grande Vegas Casino you can find also card games, namely Blackjack, Baccarat, Caribbean Hold’Em Poker, and many more. Under the Specialty Games Category there is the likes of American Roulette, European Roulette, Craps, Sic bo, European Slot Poker, Keno and a variety of Scratch Cards, as well as video poker games.
Slots tournaments are also popular at Grande Vegas, where you can play for free and win real money.
Not all games are available in the instant play version of the casino, so players don't get a complete gaming experience without download, although what is available is high-quality, and not as limited as what you'll find at some other casinos.