Even though this group of casinos is blacklisted and marked as rough on many websites, we acquired evidence that proved that many of this group's unresolved complaints were in fact resolved, they just weren't closed properly and marked as resolved.
Complaints about Grand Fortune Casino and related casinos (32)
We have conducted extensive research on the web and as a result we have found following 32 complaints on Grand Fortune Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Grand Fortune Casino a Good reputation.
Direct complaints about Grand Fortune Casino
Uncertain case, passive regulator
Black points: 330
Delayed payment - refund.
Player asked for a refund 1 month prior to this complaint, he never received it and there is no further development in this case.
Player didn't receive payment, but he is not from targetted country.
Player is listed as playing from UK, and as such he can't play with any free money bonus. Player's withdrawal request was denied, but there is no further information as to why. If he played with free bonus, there is no claim but we can't be certain.
Casino asked for phone verification, next day asked for it again.
Player confirms that he got verified via phone call, but to his surprise, when he made inquiry to his withdrawal status, he was asked once again for the documents for verification. No further information on this case.
Account linked to ex-wife household, winnings canceled.
Player complained he won some money but after he asked for a withdrawal the casino refused to pay the winning because the player's ex-wife was a member. The casino told to the player they would pay him half the winnings and ban the ex-wife from the site. However, later the two players account was linked together, no more update since then, no reply.
Complaints on related Raging Bull Casino (Same management)
Insufficient evidence from casino
Black points: 5000
This is a serious complaint as the casino reduce players winnings from $5,000 to $709. He received $688 and has no clue why.
This is insufficient and unprofessional communication from the casino side. As casino never responded to this official complaint we are unable to tell if they had a valid reason to do so. However the player claimed they did not give any reason why they reduce his winnings,
Super complicated complaint. Player was accused of breaching bonus terms, but the casino did not show proper evidence.
Some money was sent to the player (around $1700). Casino representative told the player that he should not place complaint as she was helping him out. Later they informed the player that money which he received was not meant for him. He was accused of breaching bonus terms. He played blackjack before completing the wagering requirements. This came after a month of waiting even he was ensured multiple times he will receive his winnings. No evidence from the casino. Really strange and unprofessional communication. Accused of breaching terms without the evidence and the player was told to wait for his deposit refund.
Dianna complained about not receiving the payment.
She mentioned also unclear bonus conditions, which were not stated in the offer. However, this is hard to prove backward. She showed email from to casino confirming processed payment, in her last post she claimed not receiving the payment.