FruityCasa Casino Review

The player from Canada had an active self-exclusion in a sister casino due to a gambling problem. They believe that they shouldn’t have been allowed to open a new account with Fruity Casa Casino. We’ve rejected this complaint in our system due to a lack of evidence.

The player requested a withdrawal of €9,000 but about a week later, the casino reversed it without any explanation except that their account was under the review. Ever since then, there is no further information available.

The player from Luxembourg deposited money and had a small win. They have been waiting for 5 days for the withdrawal with no further communication from the casino. The player later confirmed that the issue was resolved.

The player from Peru had his account blocked because the casino's services were unavailable in his country. He had successfully registered and made a deposit previously, but he wasn't able to access his account to withdraw his funds, which amounted to S/ 1300.00 Soles. The casino had informed him that the funds would be returned within seven days. However, he reported not having received the funds even after the stipulated period had passed. When he raised the issue with the Complaints Team, the casino confirmed that they had sent the full amount. He later confirmed that he had received part of his winnings but was still missing S/ 300.00 Soles. The casino then clarified that they had indeed sent the full amount, suggesting that the missing amount might have been due to currency exchange conversions. Finally, he confirmed receipt of the full amount, which led to the closure of the complaint.

The player from Brazil had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player's issue had been related to a currency conversion fee deducted from her withdrawal amount. She claimed the casino had charged her 56 reais with which she wasn't satisfied. However, we clarified that such fees were usually levied by banks, not casinos. The player had received the majority of her winnings. Therefore, we considered this case as resolved.