Fresh Casino Review

The player from Kazakhstan won 2,500,000 KZT at Fresh Casino but their account was blocked. For unblocking, customer support requested a call but the player only knows Kazakh, while the casino offers calls in Russian and English. The account remains blocked for over a month. We helped the player schedule a video verification call with the casino but they weren't able to respond to questions about their account leading us and the casino to believe that the player's account is used by a third party therefore we rejected the complaint.

The player's account got blocked for breaching the casino terms. After reviewing all the data provided by the casino, we concluded that the complainant engaged in fraudulent activity including another casino account. The user was given space to explain it rationally. The complaint was later rejected because the player stopped responding to our messages and questions.

The player from Poland wasn't able withdraw the remaining funds from his account. We contacted the casino and it informed us that the account was blocked for the additional verification checks for the bets made on sports platform. As we don't have a branch dealing with the sports betting related issues, we were forced to reject this complaint.

The player from Ukraine has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. We contacted the casino and found out that it required 31 days to complete the account checks. When the time was out, the player confirmed that he finally received the winnings. The complaint was closed as resolved.

The player from Albania has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Player’s complaint has been resolved successfully.

The player from Baden-Württemberg has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's attempt to block his account failed as the casino refused to close it. The complaint was closed as based on the information provided by the player the request was for account closure not self exclusion.

The player's complaining about casino slots being buggy and overal casino experience. The complaint was closed as rejected as the issue was happening on the player's side and there was no way for the casino to solve it.

The player from Belarus registered an account with Fresh Casino and received complimentary 30 free spins. After meeting wagering requirements, the player’s balance was at 130 EUR. She made a deposit of 10 EUR, played it through and requested a withdrawal of 110 EUR. Withdrawal seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany is trying to withdraw €450 from his verified account but the casino continuously cancels the withdrawals, requesting a bank statement from a Skrill debit card. Even after providing a bank statement from the Skrill account, the withdrawal still hasn't been processed. The complaint was resolved as the player's received his payment.

The player from Hesse submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Ukraine has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Poland had been attempting to withdraw his winnings for over a month but all requested withdrawals were rejected, even after he provided multiple documents for verification. The requested payment methods included Jeton and bank account, both of which were denied without explanation. After a series of communications, the casino had directed the player to withdraw to a verified account and enter the account number without spaces. The player confirmed that an agreement had been reached with the casino and all payments had been received. Thus, we marked the complaint as resolved.

The player from Ukraine was experiencing difficulties withdrawing his winnings due to suspicions regarding his gameplay from the casino's side. The casino had to check the gaming history with the game provider. After a long investigation, it was decided the player won fairly and his winnings were paid out.

The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully

The player from Belarus registered and deposited using cryptocurrency on the casino's platform without any issues initially. However, later they faced authorization issues and were unable to access their account due to the casino's rules against players from Belarus. They requested a refund due to what they described as a breach of rules by the casino. The casino restored his deposit and let him withdraw it. The complaint is resolved.

The player from Albania had faced a withdrawal delay of over 10 days from Jet Casino despite having successfully completed an additional verification process. This wasn't the first time the player had had issues with this casino; a previous withdrawal had taken more than 40 days. The player was concerned about the casino's fairness and their then-current funds. After the player contacted the Complaints Team, we intervened and contacted the casino. The casino claimed an additional verification was necessary. After a month, the player received their payment. We marked the complaint as resolved.

The Brazilian player had had an issue with a withdrawal that had been declined due to documentation issues. Despite having submitted all the necessary documents, the player's withdrawal of 810 BRL had not been processed even after two weeks. The Complaints Team had reached out to the casino, which had stated that additional verification had been needed according to their rules. This process had started on January 5, 2024, with an estimated completion date of February 5, 2024. The player had been asked to wait for the verification process to be completed. Finally, the player had confirmed the receipt of the payment, resolving the issue.

The player from Poland reported an unexpected issue where the casino requested a video selfie and then blocked his withdrawal for 31 days. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil is experiencing difficulties withdrawing his winnings from the casino. There was a misunderstanding between the player and the casino's live chat agent regarding the wagering requirements of the bonus. After it was explained by the casino representative, the player confirmed receipt of the payment, so we closed the complaint as resolved.

The player from New Zealand has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions. We’ve reopened this complaint as per the player’s request. Player’s complaint has been resolved successfully.

The player from Poland is experiencing difficulties withdrawing his funds because the transactions via chosen payment method have been declined. The complaint was rejected because the player didn't respond to our messages and questions. The player later informed us that the casino processed the withdrawal, therefore we marked the complaint as resolved.

The player from Germany has been waiting for a payout for a week. Despite having a fully verified account, the casino has informed the player that the payout might be delayed by another month due to further review, which the player cannot understand for a value of €140. The issue has been resolved successfully.

The player from Germany has been waiting to receive her withdrawal of 100€ since 08/25. Despite account verification and withdrawal confirmation, the casino cites a glitch in the payment system and has asked her to repeat the withdrawal request. Shortly after opening the complaint player has received their funds.

The player from Estonia deposited 600 euros, won 6500 euros, and then had their account locked by the casino even after verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal had claimed that despite having completed all wagers, his withdrawal request was denied by the online casino due to supposedly pending bets on two slot games. No bonuses had been used or purchased during the gameplay. However, the issue was later resolved by the casino. As a result, we had closed the complaint as 'resolved'.

The player from Germany had been waiting for a withdrawal for over three weeks. Despite his account being correct and approved, the casino had cited clause 10.4 to justify withholding the payment for a possible 31 days for further checks. We had asked the player several questions to better understand the situation, but he had stopped responding to our inquiries. As a result, we had no choice but to reject the complaint. However, the player later contacted us, informing us that he had received his winnings after almost a month. Consequently, we marked the complaint as 'resolved'.

The player from Estonia had made a large deposit and received a welcome bonus at Starda Casino. After winning more than 30,000 EUR, the casino had requested multiple documents, including a video call that hadn't been arranged yet. The player's account had also been closed by the casino. We had initially rejected the complaint due to the player's lack of response to our messages and questions. However, after reopening the complaint at the player's request, the player had confirmed that they had passed the video call and successfully withdrawn their winnings. As a result, we had considered the issue resolved and closed the complaint.

The player from Russia is struggling with an extended verification process including several requested selfies with various identification documents. After complying with all demands, the casino is further delaying the payout of $100, claiming an undefined check. We contacted the casino and it informed us about the necessity to finish the verification of the payment method used by the player. After it was done, the player confirmed receiving tha part of the money, however her further withdrawal request was declined. The casino stated that the player used a new payment method, which needed to be verified as well. The player denied this, but after checking one more time, it turned out that the player requested a withdrawal to another Tether wallet by mistake. When the player changed the payment method to a verified one, the money was finally received, and the complaint was closed as resolved.

The player from Canada had been unable to withdraw his winnings due to a condition that required him to deposit and wager 3 times the amount of his current balance. This condition had been unclear in the casino’s terms and conditions. However, the player had resolved the issue independently and had requested the complaint to be cancelled. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Germany won a Daily Drops & Wins prize of €2500 on a Pragmatic game but the winnings have not been credited to the player's account yet. The complaint was resolved as the player got paid out.

The player from Canada had deposited $40 via email transfer to the casino, but the money hadn't been credited to his casino account. He had provided proof that the money was deducted from his bank, but the casino's customer service, managed by third-party company Paydirect, had declined his request for a refund. He had encountered the same issue after another attempt to deposit $30. The player had confirmed that these were his first deposits at the casino. After we had advised him to contact his payment provider, the player had received refunds for both transactions and requested to close the case. We then had closed the complaint as 'resolved'.

The player from Germany had successfully wagered his bonus at Drip Casino, having followed all rules and guidelines, and attempted to withdraw €800 from his winnings. However, his withdrawal requests had been repeatedly canceled and he had been accused of delaying rounds. Despite having followed the troubleshooting advice given by the operator, the issue persisted. Following the intervention of the Complaints Team, the casino had ended the open bets and prepared the player's balance for payout. The player had confirmed receipt of his €800 withdrawal and expressed satisfaction, leading to the resolution of the complaint.

The player from Germany faced issues while attempting to withdraw his winnings from the casino. The casino had repeatedly declined his payout due to an alleged outstanding spin on 'Esqueleto Explosivo', which the player had denied. The player's verification issues were resolved, but the payout problems persisted. After the Complaints Team had intervened and communicated with the casino, the casino stated that the withdrawal had been approved and the funds would be credited shortly. The player had confirmed that he received his winnings, and the complaint had been marked as 'resolved'.

The player from Austria was facing a delay in withdrawal of his winnings. He had successfully completed the required video verification, but the casino had stated he might have had to wait up to 31 days to check for unfair play, even though his account had already been verified previously. The player had engaged in a mix of live casino games and sportsbook betting, without any bonus involved. The casino had justified the delay, referencing their rules that allowed them to limit withdrawal for verification purposes. After a lengthy process, the player's withdrawal was finally completed after 30 days. We had facilitated the communication between the player and the casino, and the complaint was eventually resolved.

A player from Brazil experiences issues with their account due to a self-exclusion that they didn't request. The problem surfaced after they won a bonus and tried to deposit to fulfill the bonus conditions. The casino stated they could not change the exclusion, leaving the account inaccessible.

The player from Russia had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received at that time. The player, who was attempting his first withdrawal, hadn't used any bonuses and had provided all requested documents for account verification. Despite this, the casino had been conducting an extended investigation, which caused a delay in payment. After nearly a month of waiting, the player confirmed that he had received his winnings. We marked the case as 'resolved' in our system.

The player from Germany had deposited 100 Euros using Skrill, but the amount hadn't been credited to his casino account despite being deducted. Sol-Casino had suggested contacting the bank as they couldn't see the transaction. We had advised the player to contact his payment provider and refrain from making more deposits until the issue was resolved. We had kept the complaint open for a month for updates. The player later confirmed that Sol-Casino had credited the amount to his account. We had marked the complaint as 'resolved' in our system.

The player from Croatia had reported delays in receiving a withdrawal that was requested two weeks prior. The player had passed the KYC verification and had no active bonus. After communication with the casino, it was revealed that the player's account had been under investigation for signs of unfair play, as per the casino's rules. The casino had stated that the investigation could take up to 31 calendar days. The casino later confirmed that the player's withdrawal request had been approved. The player had confirmed receipt of the payment, and the complaint was marked as resolved.

The player from Brazil made multiple deposits and, after finally winning, attempted a withdrawal. Despite sending numerous documents for verification, he was informed that the payout could take up to 31 days. Player stopped responding to our question therefore the complaint was rejected. Player has contacted us that they received winnings after 28 days.

The player from India has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's deposit was not credited to his casino account. The player confirmed the issue was resolved after the amount had successfully been credited to his balance. Consequently, the complaint was resolved.

The player from Germany deposited funds to his gaming account, but the funds were not credited to his balance. The casino later investigated the issue and was able to locate the payment. The player's deposit was successfully credited to his account. The issue was apparently caused by an error on the payment provider's end.