Honestly, it doesn't look like a scam to me. It's more likely a bad customer support and some issues related with payments. It's been Easter holidays so they probably had a lot of people on vacation so the processing of different types of request got slower.
I'm not saying that you should feel comfortable. Of course, it's a bad service provided to the player from casino's side. Have you already submitted a complaint regarding this on our website? It could possibly help to speed up the process.
Yes thanks, I did it now we will see how it will turn out
Poor support work is still not something to be proud of.
How common is this problem?
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
Please disable your AdBlock