Honestly, it doesn't look like a scam to me. It's more likely a bad customer support and some issues related with payments. It's been Easter holidays so they probably had a lot of people on vacation so the processing of different types of request got slower.
I'm not saying that you should feel comfortable. Of course, it's a bad service provided to the player from casino's side. Have you already submitted a complaint regarding this on our website? It could possibly help to speed up the process.
Yes thanks, I did it now we will see how it will turn out
Poor support work is still not something to be proud of.
How common is this problem?
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2020
3 reasons why you should follow us on social media