RoboCat Casino - Pelaajalla on viivästynyt kotiutusongelma.

Hello,

I won an amount of 1500€ on March 27, 2025.

Unfortunately, nothing has happened since my withdrawal request and when I make daily inquiries to the live chat I always get the same response: "There is a delay due to technical difficulties" etc.

According to Robocat, verification would not be necessary.

I won the amount through various games such as Bonanza (big time Gaming) or it's Sharks time (Ela Gaming) or who wants to be a Millionai (big time Gaming).

I have already received a payout of €400 from previous winnings, but since winning €1500 nothing has happened.

I ask for your help 😫

Best regards

jixxa90

Hallo,

habe am 27.03.2025 einen Betrag von 1500€ gewonnen.

leider ist seit meinem auszahlungsantrag nichts passiert und bei täglichen Anfragen an den Live Chat bekomme ich immer wieder die gleiche Aussage „ es kommt zu Verzögerung wegen technischen Schwierigkeiten" etc. pp.

eine Verifizierung wäre laut Robocat nicht nötig.

gewonnen hab ich den Betrag durch verschiedene Spiele wie Bonanza (big time Gaming) oder it‘s Sharks time ( Ela Gaming) oder who wants to be a Millionai ( big time Gaming).

Ich habe schon mal eine Auszahlung von 400€ von vorherigen Gewinnen erhalten, aber seit dem Gewinne von 1500€ passiert nichts mehr.

ich bitte um eure Hilfe 😫

liebe grüsse

jixxa90

Dear Jixxa90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal request.

To better understand your situation and assist you more effectively, could you please provide us with the following details:

• What method of withdrawal did you choose (e.g., bank transfer, credit card, e-wallet)? Did you choose the same payment method for withdrawing your winnings as you used for depositing?
• Did the casino provide any specific timeframe for when you can expect your withdrawal to be processed?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hello

Thank you for your quick response.

I used bank transfer as a deposit and withdrawal method.

4-5 days, and the live chat puts you off due to delays and technical problems.

Winnings were collected without bonus.

Thank you

Best regards

Christian

Hallo

danke für ihre schnelle Antwort.

Ich habe Banküberweisung als Einzahlung und Auszahlungsmethode genommen.

4-5 Tage, und im Live Chat wird man vertröstet aufgrund von Verzögerungen und technischen Problemen.

Gewinne wurden ohne Bonus gesammelt.

vielen Dank

liebe grüsse

christian

Hello

has been resolved today.

the payment arrived today.

Thank you very much anyway

Best regards

Christian

Hallo

hat sich heute erledigt.

die Auszahlung kam heute an.

Trotzdem vielen Dank

liebe grüsse

christian

Dear Jixxa90,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru