HomeComplaintsEuropa Casino - Player’s criticizing withdrawal process.

Europa Casino - Player’s criticizing withdrawal process.

Amount: €1,200

Europa Casino
Safety Index:Very high
Submitted: 24 May 2020 | Case closed : 02 Jun 2020
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

3 years ago

The player from Mexico is displeased with the withdrawal process and customer support for the Mexican players. After a closer examination, we ended up rejecting this complaint as unjustified.

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3 years ago
Translation

At this point I share it was very easy to deposit in Europe casino but the withdrawal is practically a nightmare sincerely for clients in Mexico I do not recommend it there are very good options in Mexico to be battling with foreign casinos very limited refund options the chat is in English at my in the personal thing did not affect me but so that they take into account the amount in dispute at the end I spent it playing but there is no desire to bet again in this casino for anything recommended for clients in mexico !!!

Automatic translation:
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3 years ago

Dear Remir,

Thank you very much for your feedback. I would recommend sharing your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more players.

Additionally, please check our recommended casinos for Mexican players: https://casino.guru/top-online-casinos#tab=RECOMMENDED. To make absolutely sure you see the most suitable casinos, check your language and country preferences:

file

Please let me know if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

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3 years ago


 


Atentamente,


 


Edited
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3 years ago
Translation

Casino guru in relation to my answer, my position remains the same as Europa casino, not recommended for Mexican players, if you are going to provide service in a country, at least have conventional payment service and customer service in the language of the country in question and of the constant questions and claims that Presente nape were attended to by everything else I continue in my position that it is not an ideal product for Mexico !!!

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Automatic translation:
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3 years ago

After a closer examination, we ended up rejecting this complaint as unjustified. Thank you once again for your feedback. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help. 

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