Thanks to just one complaint and huge number of casino games including many progressive is Energy Casino one of the best rated casinos. Casino always communicates with their players in case of a problem. Another advantage are numerous interesting promotions. On the other hand casino should reconsider their withdrawal policy as just one withdrawal per week is free.
Energy casino was established in 2013. It is owned by Probe Investments Limited which is licensed in Malta, as well as in the UK.
Most of the player base consists of players from Europe, for example Poles, British, and Czechs. For European players, there’s also support for11 different languages, including Scandinavian countries, Hungarian and Slovak.
However, live chat is only available in four languages, namely English, Polish, Czech and Slovak. Other countries can only communicate only in English. Customer service is available daily, but not 24/7. You can communicate through email, telephone and live chat. Its services can be used from Monday to Friday from 8:00 to 23:00 UTC, and at weekends from 12:00 to 20:00 UTC.
The website is very clear, with the main menu to be found right on the home screen - in its upper part. You’ll immediately notice that you can also try sports betting from your Energy Casino account. If you choose to continue playing at Energy Casino, you will discover its wide ranging offering, which includes much more than the standard casino games.
For example, you can find their blog, with three sections where you can read a variety of articles - pack with real stories of previous winners, ranging to articles about casino robbery. Another part of the website is the Energy Shop, where you can exchange your EP Points from real money games for a variety of promotional items - e.g. T-shirts, purses, and lighters. The most eye-catching is a holiday to Malta, where you will sail in a luxury cruise ship. For this prize you will need 250 000 EP points. Accumulated points can be also exchanged for cash - for every 100 EP you will get €1.
The arrangement of the games is also very clear and logical. Games are sorted into categories - slot machines, table and poker games, and games with a chance to win the progressive jackpot. Freshly added games can be found in the "New" section. We also recommend the choice of the game developers, which is located in the main menu, and allows you to filter by third-party software provider to suit your preferences.
If you like Energy casino, you can take it with you as you go, in the form of the app. However, the app is currently only available for iOS - Android users will have to wait.
We’ve only found one justified complaint against this casino, but even that is questionable. We’ve discussed the details below. All other complaints resulted from a misunderstanding of bonus terms, or were unjustified.
We also appreciate that the casino has willing to discuss each of their complaints publicly.
As for the speed of payout, Energy Casino process their withdrawals very quickly. The pending time for a withdrawal request is really short - anywhere from 1 to 12 hours. The payment processing time is based on the method that you choose, and varies between 1 - 5 days. The withdrawal limit we consider as standard - you can cash out up to €5000 a day. In addition to conventional payment methods you can choose a range of other popular options like Neteller or Skrill.
Energy Casino does not offer any no deposit bonuses, but there are two welcome bonuses available. The first is a 100% bonus on your first deposit up to €200, with a minimum required deposit of €10. The wagering requirement is 30x for the bonus and the deposit amount.
The second bonus is similar. Again, you have to deposit a minimum amount of €10 to get a 50% bonus of up to €200. The wagering requirement is the same - 30x.
Energy casino offers you the option of joining their VIP program, which is based on collecting points during gameplay. Membership to the higher levels of program will bring you faster cash-outs, exclusive customer care and a number of other perks.
The terms and conditions of Energy casino are clear, and we can’t find any particular clauses which would be to the player’s disadvantage. However, there is one clause that causes problems. You only have 1 free cash out per 7 days, with others charged at €5 each. The minimum amount of any cash out is €20. Just be aware that inactive accounts (12 months since your last login) are charged every month at €1. This payment order will be canceled if you log in again, or after 30 months.
Also worthy of note is clause number 17 which says that the casino will check the gameplay of each player for irregular betting patterns, and they reserve the right to reject any withdrawal request. While it’s one to be aware of, we haven’t found any complaint that would indicate the casino is misusing this clause.
According to all of our findings, we consider Energy casino to be a casino with fair conditions, which is still trying to bring to players something new. We appreciate the daily, weekly and weekend challenges, as well as the blog, and the VIP shop. If there was one obvious area of improvement, it would be in the development of a mobile application for Android, which will be annoying for Android players signing up today.
At Energy Casino you can play your favorite slot machines, but also a range of table games and poker. You can also choose from 21 games with the possibility of winning a progressive jackpot - including Mega Moolah, Major Millions, and Mega Fortune.
You can also take part in "Energy Challenge"- tournaments at the weekends, with one game every week where players earn points. Those who receive the most points win financial rewards, but also free spins to use at the casino. Prizes are also given to players at random, so it’s well worth taking part.
In addition to weekend challenges, the casino also offers a "Game of the Week" feature. By playing this game, you can get 50% for your deposit up to €100. You can also double your EP points on these games.
On the Energy Casino website, you can also find some daily tournaments, available every day in other games. Winners will receive more free spins. So, as we can see, Energy casino is dedicated to provide new perks and challenges for their players on a daily basis, keeping things fresh and interesting for their players.