Energy Casino Review

Players from United States Not Accepted
8.6 Rating
Good
Reputation
Players from United States Not Accepted
Good
Reputation
This review was last updated: 2018-07-02T00:00Z  

Thanks to just one complaint and huge number of casino games including many progressive is Energy Casino one of the best rated casinos. Casino always communicates with their players in case of a problem. Another advantage are numerous interesting promotions. On the other hand casino should reconsider their withdrawal policy as just one withdrawal per week is free.

Residents from
United States
Not accepted
IP addr. from
United States
Not blocked
VPN
usage
Prohibited
Website
Language
English (+10)
Live Chat
Language
English (+6)
Email Support
Language
English (+7)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Show All (27)
Game providers
Show All (14)
Owner
Probe Investments Limited
Established
2013
Withdrawal limit
€150,000  per month
Licensing Authorities
Malta
Perfect
United Kingdom
Perfect
Interesting Facts
  • Fast growing casino targeting EU countries
Positives
  • High withdrawal limit
  • Huge selection of games
  • Casino reacts on every public complaint
  • Mobile casino application for iOS and Android
  • Popular progressive jackpot slots
  • Phone bill payment for selected countries
Negatives
  • VPN users cannot claim bonuses!
  • Just one free withdrawal per week
  • Customer support not available 24/7

Complaints about Energy Casino (3)

We have conducted extensive research on the internet and as a result we have found following 3 complaints about Energy Casino. Taking into account seriousness and credibility of these complaints and estimated casino revenues we decided to give Energy Casino a Good reputation.

Good Casino Reputation
Insufficient evidence from casino
Black points: 348
Extremely long verification process.
Player complained that after he asked for a withdrawal and provided all the necessary documents for security check the casino stayed irresponsive. Casino replied that his account was under investigation for suspected illegal activity, however, they failed to provide proofs. No more update since then.
 
This complaint is from 11/2016
Disputed amount: £1,901 (bonus money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 250
Bonus expired while account suspended for security checks.
Player complained that after he started to win he was asked to send documents to the casino for a security check. He wanted to continue to play but his account was suspended until the security check was completed but in the meanwhile, his winnings were canceled along with the bonus. Only the initial deposit was on his account. The casino replied there was a suspicion about an illegal play and was about to provide proofs. No more update since then.
 
This complaint is from 10/2017
Disputed amount: $5,040 (bonus money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 192
Identity verification issue.
Player complained that his withdrawal request was declined despite all the documentation for security checks he had provided. He was told that he had breached some T&C but not which ones. Casino replied that the player hadn't passed the security checks via a phone call. The casino didn't provide clear proofs, no more update since then.
 
This complaint is from 1/2015
Disputed amount: €5,320 (bonus money)
Read more on: askgamblers.com
Read more

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

Submit a complaint
* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Energy Casino Bonus


4.3 out of 5

1st Deposit

  • Minimal deposit: €10
  • Wagering requirements: 25x bonus + deposit
  • Maximal bet: $5
  • You should get this bonus almost INSTANTLY

4.3 out of 5

1st Deposit

  • Minimal deposit: €10
  • Wagering requirements: 25x bonus + deposit
  • Maximal bet: $5
  • You should get this bonus almost INSTANTLY

4.3 out of 5

1st Deposit

  • Minimal deposit: £10
  • Wagering requirements: 25x bonus + deposit
  • Maximal bet: $5
  • You should get this bonus almost INSTANTLY

4.3 out of 5

1st Deposit

  • Minimal deposit: 200 руб
  • Wagering requirements: 25x bonus + deposit
  • Maximal bet: 300 руб
  • You should get this bonus almost INSTANTLY

4.3 out of 5

1st Deposit

  • Minimal deposit: €10
  • Wagering requirements: 25x bonus + deposit
  • Maximal bet: $5
  • You should get this bonus almost INSTANTLY

4.3 out of 5

Reload Bonus

  • Minimal deposit: €10
  • Wagering requirements: 30x bonus + deposit
  • Maximal bet: $5
  • You should get this bonus almost INSTANTLY

Energy Casino Payment methods

Energy Casino Games

Slots
Roulette
Video poker
Bingo
Blackjack
Baccarat
Craps
Keno
Scratch cards

Energy Casino Game providers