The player has deposited money into his account, but the funds seem to be lost.
EightStorm Casino - Player’s deposit has never been credited to his account.
Amount: €100
EightStorm Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Good Evening. I hope everything is fine. on 17/3/2023 I deposited 100 euros in the casino via neteller to play. while the deposit went from neteller to the casino it went as a pending status. however, at the same time they sent me an email from the casino that the money has been deposited and you are ready to play. In the live chat of the casino that I entered, a representative told me that he needs some time to complete the deposit and because it was a Saturday, he told me that I would probably need to wait 48 business hours until it was completed. On Wednesday (62 hours) I went on live chat again and they said they can't put the money in the casino and it will be returned to my neteller account. They will let me know if they need anything. next Thursday they emailed me to send them my neteller account details I sent them and they replied that in 48 working hours the money will be returned to my account. on Monday (yesterday) after completing the 48 hours (it was a weekend) I entered the live chat again, I told them that the money has not been returned and they told me it will be done soon without specifying the time. I also sent them an email and did not get an answer. So far they have not returned to my neteller account and have been sitting for a total of 11 days waiting to be deposited into my eightstorm.com casino account. I understand that they are making fun of me because on neteller the money transfers are done in 2 minutes. If you can do something please.
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1 year ago
Dear blaugrana,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
It is done through neteller and the transfers appear in 2 to 3 minutes. anyway I sent them my neteller account details as they asked me on Thursday (23/3/2023) and they sent me a reply in 24 to 48 working hours they will refund me .yesterday they reached 48 and in the communication I had with them they told me they will enter soon without specifying the time. so far they have not entered if they send them even now in 2 to 3 minutes they will appear in my neteller account. All transactions worldwide are completed in 2 to 3 minutes.if you can do something please.I have the impression that they want to keep the money.
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1 year ago
Translation
the money I deposited 100 euros is waiting in the casino. they told me after 48 working days that they cannot put them in the casino to play and they will be returned to my neteller account from where the deposit was made. I have also sent you the neteller and eightstorm.com receipts from this transaction.
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1 year ago
Translation
I am writing again on 2/17/2023 I deposited 100 euros via neteller at the eightstorm.com casino. the money in the casino was on hold my deposit was not completed .they told me it will be completed after 48 working hours. After 48 hours I was told that my deposit to my eightstorm.com casino account could not be completed and they would refund it to my neteller account. On Thursday 23/3/2023 they asked me for my neteller account details to confirm and refund me. I sent them and they said that we need a maximum of 48 working hours to return to your neteller account. Yesterday, Monday, 48 hours were completed, they did not return them to me, I spoke with them and they told me that they will return them soon without specifying a time. So far they have not arrived.
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1 year ago
Translation
Good evening, good month. Today they sent me an email that due to currency and system, they cannot put the 100 euros back into my neteller account from where my deposit was made at eightstorm.com. I sent them details of 2 bank accounts to transfer to a bank account and they will answer me tomorrow if they can there. if not we will go to other 2 methods astropay or ecopay. I understand that they are making fun of me and want to gain time for time to pass and freeze my account.at eightstorm. the amount of 100 euros remains in a pending deposit since 17/3/2023 where I made it. 17 days in total until today. After the 7 days if the countdown ends if you could do something because I don't think they have refunded the money by then.thanks.
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1 year ago
Translation
Good day. Today from 17/3/2023 where I made the deposit and it was pending they completed it for me to be able to play. at first they told me they can't complete it and then they will refund my money back. they didn't do it on time which they said and I sent the complaint. Today they completed the deposit for me so that I can play after 19 days. can you close the issue although it is possible that I will open a new one if I need to withdraw after the game that I will do. (I will also get bonuses it was the first deposit) thanks
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1 year ago
Dear blaugrana,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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