Home Complaints Drift Casino - Player’s account has been blocked.

Amount: €5,339

Drift Casino - Player’s account has been blocked.

8.7/10 Very Good reputation Submitted: 30 Jun 2020 | Case opened
Current status

Waiting for casino to reply

2d 13h 52m 56s

Case summary

11 days ago - 01 Jul 2020

The player from Poland had his account blocked due to using a betting strategy while playing roulette.

Written by Jozef Krucay
Data and complaints deputy lead
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public

Dear Slawomir,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify if you have played roulette only or some other games as well? Have you had a chance to download your game history before your account was blocked? Could you please clarify if you have accumulated your winnings with bonus play or from real money? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public

Hello,

Thank You for response. I've been playing 95% roulette high bets, few other bets like black jack or slots almost none because I'm roulette player. I couldn't download history because after they have requested new documents - selfie I though it's standard before processing higher payout but after this they locked account - never though to download any history etc - were no reason IMO. Didn't play any bonus just real money... it was from 500 or 700 deposit - don't remember clear - few bets and finished 5000+ I've got few withdrawals for 3 or 4k earlier from them but not this time...


Thank You for helping to sort this out.

Slawomir

Public

Thank you very much Slawomir for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public

Hello Slawomir.


Thank you very much for sharing your negative experience with the Casino. We will now try to get in touch with them.

Drift Casino has 2d 13h 52m 56s to reply