Goldbet Casino - Player's account is closed and funds are confiscated.

Hello CasinoGuru Team,

​I am filing a complaint against Goldbet Casino for permanently restricting my account and confiscating my funds due to an alleged IP address match / multi-account violation.

​My gaming session started with a no-deposit bonus, which I successfully wagered according to the terms and conditions. Once the wagering was complete and the funds converted into real balance, I attempted to make a withdrawal. To fulfill the casino's mandatory verification and withdrawal activation requirements, I also made a real money deposit into the account.

​Shortly after, the casino blocked my access completely, stating that my IP address matched with another account. I would like to strongly emphasize that I have only one account at this casino, I have never opened any other accounts, and I played completely fairly. I have zero control over whether my internet service provider assigns a shared or dynamic IP address that might have been used by someone else.

​I gave the casino a 72-hour ultimatum to review my case and release my funds, but they completely ignored my emails and refuse to communicate with me.

​I am requesting the CasinoGuru team to look into this matter, as the casino is wrongfully withholding both my legitimate winnings and my own real money deposit based purely on an unreliable IP match.

​Thank you for your assistance.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

​Thank you for taking my case. Here are the answers to your questions:

​How long you were a player and when exactly your account was blocked: I registered at the casino on 11th Nov 2025 My account was blocked shortly after, on 13th May 2026

​How did you learn about your account being blocked: I found out when I tried to log into my account to check my withdrawal status, and a message appeared on the screen stating that my account was permanently restricted.

​What games did you play to accumulate your current balance: I played slot games, specifically Energy Coins I did not play live casino games or sports betting.

​Did you achieve your current balance with the help of a bonus: Yes, as mentioned in my complaint, I initially received a no-deposit free bonus. I successfully completed the wagering requirements for this bonus. After the funds turned into a real balance, I made a mandatory verification deposit to activate the withdrawal.

​Regarding the communication, I will upload the screenshots of the emails here on the platform, and I will also forward them to your email address at tomas@casino.guru as requested.

​Best regards,

Henchy

Dear Player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.