The player from Australia tried to verify his identity, but now he cannot log into his account.
The player from South Africa had the bonus winnings reduced and the payment delayed for a week.
The player from Greece had his account picked for additional verification after accumulating a substantial win. Some time after the complaint was submitted, the player successfully passed the verification and managed to receive his winnings.
The player from India has deposited money into his account, but the funds seem to be lost. Casino didn't respond.
The player from the US is dissatisfied with the long withdrawal process.
The player from Belgium had his max bet decreased several times without further explanation. Eventually, the player stated that there is no problem and we can close this complaint, therefore we rejected it. After some time, the player has reached us once again now with his casino account blocked, so we reopened the complaint.
The player from Canada is dissatisfied with lack of enforcement regarding Responsible Gaming procedures.
The player from United States had a withdrawal requested a month ago. It has been pending since.
The player from Australia has been waiting for her withdrawal for more than 2 weeks. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Germany has been accused of opening multiple accounts.