HomeComplaintsWinorama Casino - Player cannot play after her deposit.

Winorama Casino - Player cannot play after her deposit.

Amount: €90

Winorama Casino
Safety Index:Below average Submitted: 31 Aug 2019 | Case closed : 22 Sep 2019
Case closed Our verdict

Insufficient evidence from player

REJECTED

Case summary

4 years ago

Vera, a player from Portugal, deposited into Winorama casino and couldn’t play.

Public
Unregistered user
Vera
Unregistered user
Public
4 years ago
Translation

I deposited money and I can't play

Automatic translation:
Public
admin
Jozef
Deputy Head of Data & Complaints
Public
4 years ago

Hello Vera.

 

Thank you very much for submitting your complaint through our website. Have you contacted the casino support about this issue? Can you see your deposits in your account balance? 

 

Best regards, Jozef

Casino.guru

Public
Winorama Casino
Casino representative
Public
4 years ago

This response was removed by Guru Admin

Edited by a Casino Guru admin
Public
admin
Matej
Head of Data & Complaints
Public
4 years ago

Unfortunately, we’re forced to reject this case since the player doesn’t communicate with us. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

If the player changes their mind, they have an option to reopen this case anytime.

 


 

Winorama Casino - Player cannot play after her deposit.
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