HomeComplaintsThis Is Vegas Casino - Player is unable to withdraw his money.

This Is Vegas Casino - Player is unable to withdraw his money.

Amount: €176

This Is Vegas Casino
Safety Index:Very low
Submitted: 30 Aug 2019 | Case closed : 22 Sep 2019
Case closed Our verdict

Insufficient evidence from player

REJECTED

Case summary

4 years ago

Thomas has problems with his withdrawal. He tried to withdraw his remaining balance but didn't understand the live chat well, and he is not sure what to do to get his money.

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4 years ago
Translation

Hi.

I took the bonus of 100 € and won well. Approximately over 10000 implemented. Now I have downplayed everything down to 176 € and wanted to withdraw it. But it does not seem to work. The chat only speaks English but I speak poorly. It is not answered .... I am really disappointed in this venue. I do not think I'll ever get the amount. Too bad. You are happy that you are lucky and play for hours and at the end you go out empty.

Automatic translation:
Public
Public
4 years ago

Hello Thomas.

Thank you for submitting your complaint through our website. Which bonus did you take? Which games did you play and how big was your highest bet? Usually, when a casino denied withdrawal after a player took advantage of a bonus, the most common reasons are missing KYC (know your customer) or breaching bonus terms and conditions (mostly playing on excluded games or with high bets). So, before we contact the casino, we would like to check this first.

Thanks

Regards, Matej

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4 years ago

Unfortunately, we’re forced to reject this case since the player doesn’t communicate with us. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

If the player changes their mind, they have an option to reopen this case anytime.

 


 

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