Cleopatra Casino Review

The player from Germany had experienced a delay in receiving a promised refund from Cleopatra Casino, which had been due on March 17, 2024. After communicating her issue, she had confirmed that her account had been closed and she was awaiting the refund. Following a brief correspondence with the Complaints Team, the player had informed that she received her refund. Consequently, the issue had been marked as 'resolved' by the Complaints Team.

The player from Germany, who had self-excluded at partner casinos, was permitted to deposit €100 at Cleopatra despite his gambling addiction. When he requested a refund, he received no response. We had clarified to the player that self-exclusion from one casino didn't necessarily mean exclusion from all associated websites. The player had not requested self-exclusion from Cleopatra Casino directly, therefore, they were not obliged to refund anything. The player had been advised to contact the casino for exclusion and had been informed that each casino needed to be contacted separately for self-exclusion requests. The complaint was rejected due to these reasons.

The player from Argentina is unable to withdraw 30,000 pesos from Cleopatrabet due to an unauthorized withdrawal and account compromise. The player has experienced conflicting information from the casino's staff, and customer service has failed to effectively address the issue. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from Montenegro has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany is being asked by the casino for a 6-month transaction history of a Paysafe Account that he had already verified and subsequently closed. He has been trying to retrieve the data from Paysafe but has only received acknowledgment of his request.

The player from Germany requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.