HomeComplaintsTonybet Casino ES - Player seems to have trouble with his gameplay.

Tonybet Casino ES - Player seems to have trouble with his gameplay.

Amount: €40

Tonybet Casino ES
Safety Index:High
Submitted: 07 Oct 2019 | Case closed : 25 Oct 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player is experiencing gameplay difficulties. He gets logged out of his account during game sessions. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

I WANT TO LEAVE CONSTANCE THAT EVERY TIME THE CASINO EXPULSES ME AND WHEN YOU HAVE BEEN SEVERAL BETTING IN RACHA I HAVE TO GET OUT AND I CAN'T CONTINUE BETTING. AND THAT GIVES A LOT OF RABIA AS YOU COME BACK AND IT DOESN'T FOLLOW MY RACHA AND THINKS.

THANK YOU.

Automatic translation:
Public
Public
4 years ago

Dear Santiago,

I’m sorry to hear about the difficulties with your play. It seems you were experiencing some sort of a technical glitch. Let me ask you a few questions. Have you tried contacting the casino? Did you play on a mobile phone or on a PC? If you played on a PC, it could help to try a different web browser. 

 

Best regards,

Peter

Public
Public
4 years ago

Dear Santiago,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Best regards,

Peter

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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