Casumo casino was founded in 2012 by a Swedish group of web developers, who had previously worked for the online gambling company Betsafe. The casino presents itself as friendly, cheerful and full of adventure.
Casumo casino was founded in 2012 by a Swedish group of web developers, who had previously worked for the online gambling company Betsafe. The casino presents itself as friendly, cheerful and full of adventure. When opening an account, every player is assigned an avatar, in the form of sumo fighter called Casumo, who will guide you during each visit to the casino. Depending on your activity levels, your avatar will receive trophies, sumo belts, and even rewards in the form of free spins or bonuses, based on different levels of the "parallel universe" that you reach. This adventurous, fun element can make playing in Casumo casino even more pleasant than usual.
This casino focuses on players from the Nordic countries, so its website is localized to support all Scandinavian languages. Unfortunately the design seems a little confusing and unclear on bigger desktop screens. The reason for this is that the casino website is primarily optimized for mobile devices and tablets. Casumo is licensed in the UK and Malta, which guarantees adequate protection for players. Terms and conditions are designed to be quite strict, but the casino has a track record of applying them fairly.
Right after the launch of the casino in 2013, we noticed a case of a not very polite reaction to a complaint from one of the casino’s players, but since then it seems that customer service has greatly improved. The casino actively communicates with players when they make a public complaint and if it is possible, it resolves the complaint in favor of the player. However, in the case of a violation of the terms and conditions (for example, bonus terms) by a player, Casumo casino is unlikely to reach any compromise.
As a positive experience, we can mention one particular complaint, where a player made a deposit and after that, for personal safety reasons, let the bank cancel and destroy his credit card. Although he won the jackpot, during the verification process he could not send the copy of that credit card to the casino. The casino was cooperating and communicating with his bank, and in the end was this case resolved in favor of the player.
Representatives of the casino respond to almost all players' reviews, not only complaints, as with most of other similar casinos. At first sight this is perhaps an insignificant fact, but it proves that Casumo really cares about its online reputation. You can expect a fast and customer-friendly approach, even if you’re unlucky enough to face any possible problems.
On its website, Casumo declares a withdrawal time within 24 hours when you choose Skrill or Neteller. However, the experience of players does not confirm this. Withdrawal times are often longer, even in the case of lower withdrawal requests, which often require a painstaking verification process.
The maximum limit for withdrawals is not officially stated. However, if you win more than €100,000 and you make a withdrawal request for more than half of your winnings, the casino reserves the right to divide your withdrawal into more payments. Your money would then be paid in ten equal parts over the next ten months.
Casino does not offer any bonus without deposit, but that is compensated by an excellent deposit welcome bonus. After the first deposit you will automatically receive 200 free spins on Starburst - not at once, but twenty spins for each of the next ten days. Casumo is trying to indirectly motivate players to come back repeatedly through this strategy.
Moreover, you get a deposit welcome bonus in the amount of 200% up to €50. You can also get a bonus on your next four deposits, of a total amount up to €1,200. Wagering requirements are at the same level as the average amongst other online casinos. You have to wager withdrawals from free spins on Starburst at least 30 times, as well as the deposit plus the bonus 25 times.
Nordic casinos have traditionally been seen as high quality, and Casumo is no exception. We can recommend this casino with a clear conscience, not just to players from Scandinavia, but elsewhere too. Their flawless reputation, together with fast and friendly customer support brings players a feeling of security. A wide range of modern games is a guarantee of good fun, together with the relatively innovative element of developing your own avatar. On top of that, the bonuses are really tempting. We consider this casino to be one of the top online casinos in the world, and we rate it with the highest rating as PERFECT.
At the casino you can choose from a variety of innovative, graphically-attractive slot machines from the most respected online casino software providers including NetEnt, Microgaming, WMS and Quickspin. There are also table games, with the possibility to play live, all without the need to download, and all also available for mobile devices.