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Casumo Casino Review
Doesn't accept players from Virginia
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
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Payment methods
Show all (20)
  • Neteller
  • Skrill
  • PaySafeCard
  • Payz (ecoPayz)
  • VISA
  • Mastercard
  • EuTeller
  • Trustly
Withdrawal limits
 per month
$50,000
Casumo Services Limited
2012
> $100,000,000
OverviewBonusesUser reviews167Safety Index explainedDiscussion16Payment methods20
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Casumo Casino Review

We've thoroughly reviewed Casumo Casino and gave it a High Safety Index, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Casumo Casino is related to other online casinos listed below, its rating is also influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Casumo Casino is one of the biggest online casinos with huge revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 9 complaints directly about this casino in our database, as well as 12 complaints about other casinos related to it. Because of these complaints, we've given this casino 6,986 black points in total, out of which 1,057 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Warning: Casumo Casino has certain sections of Terms and Conditions that we consider to be unfair to the casino's players. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Based on all of the information mentioned in this review, we can conclusively say that Casumo Casino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (20)
  • Neteller
  • Skrill
  • PaySafeCard
  • Payz (ecoPayz)
  • VISA
  • Mastercard
  • EuTeller
  • Trustly
Withdrawal limits
 per month
$50,000

Games
Show all

Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
No keno
Scratch cards
eSports betting
Crash games

Language options

English website
All languages (4)
English customer support
All languages (4)
English live chat
All languages (4)

Game providers
Show all (35)

  • NetEnt
  • Pragmatic Play
  • Playtech
  • Microgaming
  • ELK Studios
  • IGT
  • Big Time Gaming
  • Yggdrasil Gaming

Positives

  • Excellent reputation and many eGaming awards
  • Popular progressive jackpot slots
  • Very high withdrawal limits
  • Website developed especially for mobile
  • Excellent reputation since 2012
  • Fast withdrawal processing based on players experience
  • Fast and professional customer support
  • Extensive collection of live dealer games

Negatives

  • Not all game providers are available for all countries
  • Not all payment methods are available for all countries

Interesting facts

  • Big casino popular in Europe and Scandinavia
Author & Guarantor: Natalia Burlutskaia Last updated: 08 Jun 2023 Anything incorrect or missing? Let me know
Casino Bonuses

Casumo Casino bonuses

Browse all bonuses offered by Casumo Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews (167)

User reviews of Casumo Casino

This is a place to share experience with Casumo Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Good

Rated by 167 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

• 1 month ago
Not enough free spins cant play quiz game glitch app is very slow!! Winning is impossible
• 6 months ago
I won a fair amount off one of my initial deposits I think it might have been the 1st deposit and a 100% bonus with a 35x playthrough..I played through and made over 1300 before going on a horrible losing streak while waiting for my account to be verified. About 2 hours after busting I receive an email..your account has been verified. You are free to withdraw. Ya okay then..made SEVERAL cash deposits after..every single one wins nothing. I look at their RTP..their about 2% lower than the pragmatic and hacksaw standard RTP..if you go over to Gamdom..you dont see this issue..this casino has naturally lower RTP if you look across the board at every slot the ones that are supposed to be 96% RTP are showing as 94 or worse..this makes a big difference in the long run. Very little player bonuses or loyalty programs but the RTP stops me say no more I'll just play those exact same games at a casino that offers the full RTP. Crooks.
  • Spin wheel after making deposit 1x per day which can net you free spins (that won't win anything mind you)
  • Offers a wide variety of the top games
  • Customer service chat is reasonably fast
  • Jackpot system which can net you a win for .16c per spin on any slot (opt in or out manually which is nice)
  • Lowered RTP than what it's supposed to be
  • Need I say more? This casino like many others that do this are a complete ripoff when there's trustworthy casinos on the market that offer the full RTP
  • Hardly any worthwhile bonuses to pick up here or loyalty rewards for small or medium occasional gamblers
• 1 year ago
Good selection of games and offers other than the many casinos I have reviewed. The layout and design are great and easy to navigate. Decent welcome bonuses and other promotions. He will definitely return.
• 1 year ago
I love their app, it's very user friendly and syncs well. But the application does not have all the games that are on the site.
  • Varification was a bit slow and maybe a little more variation in promotions would have been a cool but great casino.
• 1 year ago
I like playing here at Casumo Casino since they have a lot of exciting slot titles that I can enjoy whenever I am bored. I like how they also have a great reputation so I can feel safe. I just hope all the game providers will be available in my country so I can try some of the games too.
• 1 year ago
3 months ago I won and was cashed out. I won again but now they will not let me cashout even though I am fully verified. They reject document after document. I have honestly never had so much trouble cashing out of a casino in my life. I am still able to deposit and give them more money, still able to play but I cannot cashout. Beware the "easy to deposit hard to cashout" Im not sure how they can ask you to reverify when you are fully verified. Once I recieve my winnings I will never play there again.
  • Site layout is good
  • They have all my favorite games
  • The verification process is absolutely draconian and they change it at will.
  • You will rarely get a bonus
• 1 year ago
Love their selection of games! All my favourites games are here: Book of Dead, Gonzo's Quest, Legacy of Dead and Tomb of Madness… TOP TOP!!
• 1 year ago
I like that Casumo has licensed games from NetEnt. It's my fav, and I'm never upset playing them. But the site also has a lot of games made by other great providers.

It's a safe place with licenses from Malta and UK. So, I trust them. I also had a positive experience when I won a grand. The casino let me withdraw money without a hiccup.

They don't promise high bonuses, and I think it's a great feature. Their bonuses are modest and have an average 30x wager. So you have all chances to play through them and get your winnings.
• 2 years ago
Poor nowadays, bonus recycling is weird. It was a nice place to start.
Nowadays, Finnish-speaking people are rarely allowed to chat.
Will non-foreigners win there ????
  • bonus recycling all over
• 2 years ago
Only good stuff from this casino. Very good choice of games, withdrawals are consistent, and the website works perfect. I think the design needs a bit of work, but that my own opinion. I will keep playing here for now! Thanks
• 2 years ago
Scammers do not pay, finally or respond to emails. The worst experience in 10 years in online casinos, is already in the hands of the DGOJ.
• 2 years ago
Love this casino, so many games, live games and sporting bet. The best one is the Reel race. Chances to win big.
Depositing was easy as always.
Also withdrawing was great in my personal opinion.
Customer service was great in helping with document and issues.
• 2 years ago
Hello. My money was stolen. I began to undergo verification. At first, the casino suspended my account for verification, after the casino pretended that it did not exist. I tried to prove otherwise, but casino officials pretended not to hear anything about my account money. I couldn't get my 871 euros back.
• 2 years ago
Worst casino to deal with when it comes to deposit. I've deposited money 4 times & all 3 times previously it delayed credit in my Casumo account by 2/3 hours

Yesterday I deposited 4th time & it's been 24 hours it's still not credited to my casino account. Today after following up umpteenth times they said it's not reached them.

How the hell successful transaction never reaches them....????

Pathetic casino support team. Despite sharing bank statement of transfer, they didn't bother to check with their payment provider for 24 hours.

All other casinos I deal with all credit funds immediately post showing them bank statement.

But this support team was so pathetic,vthey kept saying it didn't reach them instead of investigating it further.
  • Worst chat upport team
• 2 years ago
My original favourite place to play. The level up system has gotten less generous but it's still enjoyable. Bonuses less and withdrawals slower in recent years but the UX, the branding, the games selection and CS are all great so overall, happy.
  • gamification
  • Great CS
  • withdrawals have slowed
Safety Index explained

Safety Index of Casumo Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casumo Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.6/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Complaints about Casumo Casino and related casinos (63)

63All0Opened21Not solved14Solved28Rejected

Complaints directly about Casumo Casino

Complaints about related Dunder Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €420
Dunder Casino
Safety Index:High
Submitted: 21 Oct 2022
Resolved Our verdict

Case closed

Disputed amount: NZ$40
Dunder Casino
Safety Index:High
Submitted: 14 Sep 2022
Resolved Our verdict

Case closed

Disputed amount: €1,117
Dunder Casino
Safety Index:High
Submitted: 16 Jun 2022
Resolved Our verdict

Case closed

Disputed amount: 1,100 INR
Dunder Casino
Safety Index:High
Submitted: 16 Jan 2022
Resolved Our verdict

Case closed

Disputed amount: €1,900
Dunder Casino
Safety Index:High
Submitted: 16 Apr 2020
Show more complaints (+39)
Discussion

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