Home Complaints Casoo Casino - Player’s struggling to receive his winnings.

Amount: $70

Casoo Casino - Player’s struggling to receive his winnings.

7.4/10 Good reputation Submitted: 14 May 2020 | Case closed : 29.05.2020
Our verdict

Player stopped responding


Case summary

47 days ago - 29 May 2020

The player from Sweden is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Written by Petronela
Casino analyst and complaint specialist
Show English translation Show Swedish original


I won some money $ 250 but they refuse to pay out. They want me to play with bitcoin. But the problem is that I lose all my money and have to start over.

Automatic translation

Dear Dimitrios,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Are you experiencing difficulties to withdraw your winnings? Do I understand it correctly that the only available payment method for withdrawals is Bitcoin in your country? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,



Dear Dimitrios,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.