Casitsu Casino Review

The player from Slovenia had deposited 100€ and utilized a 140% bonus. After fulfilling the wagering requirements and fair play, the remaining 1599.90€ had been requested for withdrawal. However, the casino had suspended the account, citing abuse of bonus conditions, with no further explanation given. After the player had submitted complaints to multiple platforms, including ours, the casino transferred the requested amount to the player without any explanation. We had then closed the complaint as resolved.

The player from New Zealand had been struggling with verification after moving to a new address. Their account had been subsequently disabled due to a failed Know Your Customer (KYC) procedure before they had the opportunity to submit a second proof of address, which resulted in their winnings becoming inaccessible. The casino had stated that the player's documents were either outdated or contained mismatching addresses, and the player was unable to provide a recent utility bill. Despite the player's efforts to explain the discrepancies and provide additional proof, the casino did not respond to further inquiries. We had marked the complaint as 'unresolved' due to lack of cooperation from the casino's side. We had advised the player to contact the Curacao Antillephone for further assistance.

The player from Estonia was unable to withdraw €450 from Casitsu. Despite having addressed profile disagreements and having sent the required proof of address for verification, his account was closed for alleged VPN usage, which he denied. He had no communication since and his documents hadn't been reviewed. Despite our attempts to mediate the situation, we received no response from the casino, which led us to mark the complaint as 'unresolved'. We advised the player to contact the Antillephone Gaming Authority for further assistance.

The player from Germany was unable to access €1500 winnings due to a verification issue related to an address change. Despite having confirmed his address differently, the player's account remained unverified because his old address was attached to the account. The player also reported that his account had been deactivated without explanation. However, after a thorough investigation, we found numerous discrepancies in both the player's casino and casino.guru accounts, supporting the casino's actions. Consequently, we concluded that the casino had acted appropriately and decided to close the complaint.

The player from Canada had encountered problems with the casino regarding identity verification, which had affected his ability to cash out his winnings. Despite having provided the necessary documents, the casino had requested a picture with both his old and new ID. The player had submitted the new ID and was awaiting approval. The casino representative had confirmed that the player had initially uploaded a different ID for the selfie KYC step from the ID originally provided. After the player had submitted the matching ID, the casino approved it and processed the payment. The issue was likely resolved, but the player did not confirm the resolution, leading to the rejection of the complaint.

The player from Germany had experienced an issue with a delayed payout from Casitsu Casino. The casino had claimed that multiple accounts were logged in with the player's browser, which led to the closure of his account. The player had denied having multiple accounts and requested to prove his innocence. He had provided detailed information about his account, his devices, and his interactions with the casino. The Complaints Team had reached out to the casino for further clarification but received no response. The player had been advised to contact the casino's licensing authority. We asked the player to confirm that they had contacted the regulator, but they stopped responding to our messages. Consequently, the complaint was rejected.

The player from New Zealand has been waiting for more than 8 days for a withdrawal to be processed, despite contacting the casino multiple times. She has noticed other similar complaints and started to feel suspicious, even though her account is verified and she didn't use any bonuses. The casino as well as the player informed us that the issue has been resolved.

The player from Germany registered at Casitsu and made a withdrawal of €390. However, the verification process became problematic due to an expired identity card. The player uploaded their valid driver's license, but it was rejected because it lacked an expiration date. Despite obtaining a temporary identity card, it was also rejected for not being valid for at least 6 months. After the casino was invited to the thread, the issue was reviewed and resolved in less than 1 day, and the player confirmed a successful withdrawal. The complaint is resolved.

The player from Switzerland had submitted a withdrawal request. However, the casino had deducted the winnings from his account stating that he had breached the Bonus Terms and Conditions. The player had explained that he had used two bonuses simultaneously, which was facilitated by the casino's support team. The player had argued that he was never informed that using two bonuses at the same time was a violation of the casino's rules. After reviewing the case, we had concluded that while the support team had made a mistake in allowing the player to use two bonuses simultaneously, the casino was not responsible for the player's deposits being split due to the payment method he had chosen. Considering the circumstances, we had found the casino's decision to deduct half of the winnings fair. The complaint was subsequently rejected.