Casino Extra Review

The player from Norway had a withdrawal of 1,600 Euro pending from an online casino. Despite receiving a confirmation email from the casino stating that the withdrawal had been approved, the player hadn't received the funds. The Complaints Team had advised the player that the processing of withdrawals could sometimes take up to two weeks. The player was dissatisfied with this response and had demanded immediate intervention. The Complaints Team had agreed to contact the casino after the two-week period if the funds hadn't been received. The player later confirmed that the issue had been resolved as the money had been successfully transferred to his bank account. Consequently, the Complaints Team had closed the complaint as 'resolved'.

A player from France is facing a withdrawal issue for a payout due to an unwanted 5 euros bonus, which we canceled after playing a few rounds of roulette. The player later informed us that the casino paid him out, so we closed the complaint as resolved.

The player from Germany tried to set a deposit limit, but the tool seemed to not be working properly. The player was allowed to deposit and wager an amount exceeding the set limit. The casino later informed us the issue that caused the deposit limit setting to not function propersly had been resolved. The player's deposits were refunded. The player's complaint was closed as 'Resolved'.

The player from Brazil had had difficulties withdrawing his winnings from an online casino due to a specific document request from the casino. The document that the casino had requested was reportedly non-existent according to the player's bank. The player had favored using PIX for transactions, which had necessitated only a CPF for payment. We had tried to assist the player and had extended the complaint's timeline. However, the player had not responded, preventing further investigation. Consequently, the complaint had to be rejected. Eventually, the player had informed us that the withdrawal had been successfully processed, leading us to close the complaint as resolved.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Norway tried to request a withdrawal, but the casino accused him of bonus abuse and confiscated all accumulated winnings. It turned out that the wagering requirements for the deposit bonus were not met at the time he requested a withdrawal. The casino restored the confiscated winnings disputed winnings, and the player was provided with a chance to meet the requirements. The complaint is resolved.

The player from France deposited 50 euros on the HiperWin website but couldn't access the sportsbook. Customer service informed them that their account was closed due to an incorrect nationality provided during registration. The complaint was initially rejected due to the player registering from a country different from their actual location. However, upon revisiting the issue, the casino had a change of heart and decided to refund the player. Consequently, we closed the case as resolved.

The player from Norway has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.