HomeComplaintsCasino765 - Player has requested deposit refund.

Casino765 - Player has requested deposit refund.

Amount: €1,500

Casino765
Safety Index:Low
Submitted: 19 May 2020 | Case closed : 02 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player has requested a refund after realizing that the casino shouldn’t accept players from United Kingdom. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

Hi I am UK player and after depositing a huge amount without a fair chance to win, the wager never count I checked this casino. I saw they can not accept UK players! Now I am sending refund request and if I don't get soon reply I am reporting them at their Licence operator. I've been tricked so no one else need to be!

Public
Public
3 years ago

Dear Ginger,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:

"Prohibited Jurisdictions:

Curacao, United States of America, and Israel."

Additionally, I have checked with the live chat agent, please see below the transcript:

 

"Welcome to Casino765 . My name is Jessica. How may I help you?

User 1:57 PM

 Hello

Jessica 1:57 PM

 Hello how can i help you?

User 1:58 PM

 Could you please tell me if you accept players from United Kingdom?

Jessica 1:58 PM

 Yes we do!

User 1:59 PM

 Thank you very much.

Jessica 1:59 PM

 You are Welcome!"

 

Could you please clarify by who you’ve been advised that the casino doesn’t accept players from United Kingdom? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
Public
3 years ago

Dear Ginger,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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