Casilando Casino Review

The player from Peru had his account blocked because the casino's services were unavailable in his country. He had successfully registered and made a deposit previously, but he wasn't able to access his account to withdraw his funds, which amounted to S/ 1300.00 Soles. The casino had informed him that the funds would be returned within seven days. However, he reported not having received the funds even after the stipulated period had passed. When he raised the issue with the Complaints Team, the casino confirmed that they had sent the full amount. He later confirmed that he had received part of his winnings but was still missing S/ 300.00 Soles. The casino then clarified that they had indeed sent the full amount, suggesting that the missing amount might have been due to currency exchange conversions. Finally, he confirmed receipt of the full amount, which led to the closure of the complaint.

The player from Brazil had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player's issue had been related to a currency conversion fee deducted from her withdrawal amount. She claimed the casino had charged her 56 reais with which she wasn't satisfied. However, we clarified that such fees were usually levied by banks, not casinos. The player had received the majority of her winnings. Therefore, we considered this case as resolved.

The player from Greece is experiencing difficulties verifying his account. He sent all the required documents, but his account hasn’t been verified yet. The player informed us, his account was successfully verified, therefore we marked this complaint as 'resolved'.

The player from Finland had won at PlayGrand Casino and requested a withdrawal. Despite the casino's assurance of a 24-48 hour processing period, the withdrawal had remained unprocessed for several days. The player, who hadn't used any bonuses or free spins, had sought an explanation for the delay. We had advised the player to wait for 14 days post the withdrawal request before submitting a complaint. After waiting for an additional five days, the player reported that the casino had fully paid the withdrawal. Despite the player's dissatisfaction with the casino's customer service, the issue had been successfully resolved, and we had closed the complaint.

A player from Montenegro had faced issues withdrawing his winnings from PlayGrand Casino. The casino had initially refused to transfer the money to his card and later cited issues with the player's bank account. After the player filed a complaint with us, we had invited a representative from PlayGrand Casino to join the conversation. The casino had then confirmed that the withdrawal was processed successfully. The player had confirmed receipt of his winnings, thus resolving the issue.