CashiMashi Casino Review

The player from Germany had a total payout of €9,261.37 from CashiMashi Casino which was refused. The player stated that the casino accused him of manipulative gameplay, a claim he strongly denied. The casino also failed to provide a refund as stated in the email. The player's account was closed. However, after gathering all the necessary information and details from the casino, the complaint was closed as unjustified due to breaching the casino's terms and conditions - bonus abuse and multiple accounts or close collusion/strong connections between several casino accounts. The casino acted in accordance with its terms and conditions, and we accept its decision.

The player from Baden-Württemberg had faced issues with withdrawal after using Level Up Free Spins on Cashimashi, which were deemed as real cash by the support. However, the casino later attributed these spins to a no-deposit bonus, and limited his withdrawal. As a result, his withdrawal request was aborted and his balance was reset to 9.81 EUR. The player had provided proof of the conditions of the Level Up Free Spins and insisted on his right for the full withdrawal. After a series of communications, the casino admitted the misunderstanding and credited €50 to the player's account, but the player insisted on the full €100. After further discussions and clarifications, the casino credited the remaining €50. However, the player had faced issues withdrawing the credited amount. After several more exchanges and instructions from the casino to wager a part of the balance, the player finally managed to withdraw €100. The issue was successfully resolved with the player confirming the receipt of the withdrawal.

The player from Norway had reported a discrepancy in his account balance after he withdrew his winnings from an online casino. He had initially won around €16300 and had started to withdraw the amount. He had received €7000 and had €4000 left in his account, but €5000 was missing. The casino had claimed to have transferred the missing €5000 via an e-wallet before a license change. However, they didn't provide proof of this transfer. The remaining balance was requested via a cryptocurrency payout. The player later confirmed that he received the funds via e-wallet but faced delays with the final withdrawal of €4000. Eventually, his account was blocked by the casino, and the issue had remained unresolved as the casino did not respond to the complaints team's queries. The complaint was closed as "rejected" as the player stopped responding to the complaint.

The player from Baden-Württemberg has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. After confirming that the player had not indeed received their funds, casino has redeposited them into the player's account and then the withdrawal has been made, which has been received successfully.

The player from North Rhine-Westphalia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has been blocked. The casino claims none of his deposits have been processed successfully and that he used a third-party payment method. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany was prompted to provide additional documents for the KYC, even if her account has been verified in the past. We ended up rejecting the complaint because the player stopped responding to our messages and questions.