Home Complaints Cashi Mashi Casino - Player’s winnings were confiscated.

Amount: €621.1

Cashi Mashi Casino - Player’s winnings were confiscated.

8.0/10 Very Good reputation Submitted: 30 Jun 2020 | Case opened
Current status

Waiting for casino to reply

4d 12h 1m 38s

Case summary

4 days ago - 08 Jul 2020

The player from Germany has been accused of fraudulent activity and her winnings were confiscated.

Written by Peter M
Casino analyst and complaint specialist
Public

Cashimashi cancelled and confiscated my win because "you have been found being part of a bonus hunter group". I don't understand which group they are talking about. Looks like they just found the reason not to pay me. Anyway, they took away my win and I would like to receive it

Public

Dear Diana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you forward any relevant communication between you and the casino to me? My email address is kristina.s@casino.guru. I would especially like to see the message, where you were accused of being part of such group.

Additionally, could you clarify if your winnings were result of playing with some bonus? Thank you very much in advance for your reply.

Best regards,

Kristina

Public

Yest, I have played with the bonus 120 EUR (deposited 200). I will forward you the email now

Public

Thank you very much Diana for your reply and email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Public

Hi Diana,

I looked at your case and understand the issue. I will contact the casino and see what can be done. I would like to ask the Cashi Mashi Casino team to reply to this complaint and provide any evidence to support your claims. The evidence can be sent here: (peter.m@casino.guru).

Cashi Mashi Casino has 4d 12h 1m 38s to reply