CampoBet Casino MX - Player’s withdrawal has been delayed.

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This casino has some bad practices and I do NOT recommend it. On several occasions I have been winning and when I am winning considerable amounts the game freezes (second freeze) and gives an error and no longer lets you enter. To collect from you it is very efficient and fast, but to withdraw money they take a long time. I made a withdrawal since Tuesday and they still have not processed it. Unfairly or dishonestly they leave it there waiting for you to cancel the withdrawal and continue playing. Other casinos like NOVIBET deposit you in less than 5 minutes, literally, in minutes.

I've already lost a lot of money at Campobet and I just want to file this complaint. This happened to me at Campobet Mexico. I don't know where the headquarters are, but I hope they get the complaint.

Also, because of my high income, they assigned me a VIP agent named Rosy. I claim to be a VIP. If this is how they treat those of us with that status, I can't imagine how they treat those of us who don't spend large amounts of money. The aforementioned agent hasn't responded to my emails or WhatsApp messages.

I'd rather not be contacted anymore. I'll take my money somewhere else where they have more respect for their customers.

[personal information hidden by Casino Guru]

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

I don't know how they handle it in your country. It's ridiculous to wait 14 days for a withdrawal. I was told it was within 24 hours, not 14 days. That's not a way to cooperate; it's ABUSE. I'll continue to give the casino bad press. This isn't my first time withdrawing. There's nothing to verify; I have everything in order. Or are they doing it because of their dishonest practices so the customer cancels and reuses the balance, so the casino doesn't have to pay any withdrawals?

AT NOVIBET IT TAKES LESS THAN 5 MINUTES, so this company cooperates "with the hot ones" not the other way around.

No reply necessary, thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ImmigrantX,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika