Caliente Casino Review

The player from Mexico is having trouble with payment verification as the casino is asking for photos of a card that he no longer possesses. Although he has submitted all necessary documents, the casino has frozen his winnings of 40007 pesos and only refunded his deposit. It has been 24 days since the beginning of the verification process.

The player from Mexico had reported unauthorized access to his Caliente Casino account, which led to losses of 4,800 pesos. Despite his attempts to resolve the issue through communication and document submission, the problem had persisted after a week. We had requested the player's history and authorization journal from the casino but received no response. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Mexico had experienced withdrawal issues with Caliente.mx casino. After struggling with the ID verification process, his account had been closed, allegedly due to self-exclusion. He claimed that the casino had instructed him to open a new account previously, and then accused him of having duplicate accounts. The casino had only allowed a withdrawal of 2000 out of 34700 pesos won. We had attempted to mediate the situation by asking for more information and reaching out to the casino. However, the casino did not respond to our inquiries. As a result, the complaint was classified as 'unresolved', which negatively impacted the casino's safety index.

The player from Mexico deposited 4,000 pesos and won 17,700 pesos. However, despite completing all of the casino's requested verification steps promptly, including making additional notarized photos, and waiting for over a month, the casino has not yet processed her withdrawal request and continues to delay by stating they're waiting for the relevant department to respond. We tried to contact the casino to getassistance, however, it didn't reply therefore the complaint was closed as unresolved.

The player from Mexico had won a bonus and met the wagering requirements. Despite having provided the necessary documents for verification, the casino had requested a notarized copy of her INE, which would have incurred a high cost for the player. She had submitted her INE, bank card, account statement, deposit proof, and address proof. However, due to her failure to respond to our further inquiries, we were unable to further investigate the case. Consequently, we had to reject the complaint.

The player from Mexico complains that despite accumulating the required points and having a high level of activity, Caliente Casino has not upgraded them to the Platinum VIP level. The casino states that the upgrade is by invitation only, a fact not previously disclosed. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Mexico, who has accumulated more than enough Calipoints for a VIP Platinum status, has not been promoted to the next level despite trying to communicate with the casino support team. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Mexico has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. We marked the complaint as resolved after the casino returned the player's balance, which was confirmed by the player.

The player from Mexico has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.