Cafe Casino - Player’s account has been blocked.

I went to cash our and it worked the first time for $2,500 and the next time I tried they closed my account with $8,600 in it saying I was linked to another players account. Complete bs and they will not get on the phone. Never used a deposit bonus or never knew of anyone else that played on the site. Complete scam. 

Dear Steve,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for supporting evidence, but, before we do that, please could you forward me an email from the casino related to the accusation? My email address is petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

I sent the emails. I have a lot more

of them. I sent a better explanation of excuses they’ve used. I’ve Only deposited with bitcoin, I’ve only had one account and never used a deposit bonus not one time. I never knew of or had any type of relationship with another player on the site. It’s a complete crime what they are doing 

Thank you very much Steve for providing all the necessary information via email. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Steve,

Thank you for providing us with the information we requested. We will now try to get in touch with the casino and find more information case. 

No luck?

Anything out of cafe?

Unfortunately, not yet. But we are trying to contact them.

We would like to ask the Cafe Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.