GrandZ Casino - Player’s withdrawal has been delayed.

Ich habe am 24.04.22 eine Auszahlung beantragt. Diese wurde am 27.04 auch genehmigt. Bis heute hab ich keine Gutschrift auf meinem Bankkonto. Auf Nachfrage im live Chat wurde mir mitgeteilt das die Auszahlung angewiesen wurde.

Dear rietza,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account or it has been processed but never reached you? Have you received a transaction tracking number from the casino?

Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Ja. Das Geld hat mich nicht erreicht. Eine Transaktionsverfolgungsnummer habe ich nicht erhalten.

Thank you, rietza, for the update. Could you please advise which payment method you have opted for to have your winnings paid?

per Banküberweisung

Thank you very much, rietza, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello rietza,

I looked at your complaint and will do my best to help you. I would like to invite Cabarino Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Dankeschön

Hello,

Our team is checking the case.

When we have more information we will give feedback.

Best Regards,

Cabarino Casino

Mir wurde jetzt ein Dokument gesendete das die Überweisung nachweist und damit soll ich zu meiner Bank gehen.

Die Angaben sind korrekt aber ich habe kein Geld auf dem Konto

meine Bank hat die Auszahlung wegen Glücksspiel

Jetzt ist das Geld wohl verloren. Ich hatte solche Probleme noch nie

Auszahlung ist erfolgt.

Dear rietza,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru