The player played with a free bonus, asked for a withdrawal, sent all the requested documentation to the casino, but the casino was not responding.
The player received a free bonus upon the registration, made a minimum deposit, met all the wagering requirements, and sent all the documents needed for verification. She requested a withdrawal, but about one week later, she never received any confirmation or update on the process. This complaint was not resolved due to the casino being unresponsive. -casino unreasonably delayed the payment of funds -The player received a free bonus upon registration, he has made a wagering and made a minimum deposit to be able to withdraw money -The player sent them all possible documents for identity verification -But a week passed and the support service was silent and did not respond -the complaint was not resolved due to the fact that the casino did not respond to e-mails