HomeComplaintsBlitz Casino - Long verification process.

Blitz Casino - Long verification process.

Amount: €2,800

Blitz Casino
Safety Index:Above average
Submitted: 22 Oct 2019 | Resolved : 18 Nov 2019
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player complains about a long verification process. The verification process takes longer than what the casino informed.

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4 years ago

Hello i won about 6 days ago 2800 Euro in the Blitz Casino. Ive sended documents ID Card and Bank statement. They said it could need up to 48 hours. It needed nearly the double time and then they requestet a picture holding a white Paper(Actual Date written and Casinoname) inclusive holding my personal ID nearly to my face. Ive sended it and one day later i should upload the same again but this time they wanted to see that "iam" holding (seeing my arms holding it)the Documents. Done again. And now at 0.00 theyve sended an e-mail and its written i should send The ID Card and a Bank letter which i did 6 days ago. That was the point when its was enough. Cause of this ill write in here.

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4 years ago

Dear Yasin,

I am very sorry to hear about your problem with the withdrawal. Could you please answer a few questions for me, so that I can fully understand what the reason for the delay might be? Have you claimed any bonuses? If yes, could you please specify which bonus it was? I understand it must be so frustrating to keep sending the documents.

In the meantime, I would like to ask you to be patient, as the delay might be caused by a thorough process of verifying the identity of a player to whom the money is being sent. None of the serious and licensed casinos take KYC lightly. Thank you very much in advance for your reply.

Best regards,

Satrio

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4 years ago
Translation

Hello I had claimed the welcome bonus but the money is now there. My problem was that you wanted the same documents I sent in the beginning (ID bank letter) six days later. In my opinion, clear delaying tactics. Or they had messed up my documents. For me it would be done but other players should also see how it works on Blitz.be

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4 years ago

Dear Yasin,

Thanks for your reply. I have contacted the casino and asked their clarification regarding this issue. Hope they will get back to us soon.

Best regards,

Satrio

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4 years ago

We would like to ask the Blitz Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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4 years ago

Dear Player, I have checked this issue and noticed that with a 20 euro deposit you have won a nice amount congratulations on your winnings. I have also seen that your documents have been approved. This can sometimes take a bit longer because it is the first time that you have made a recording. in the future this will no longer be necessary and the payment will always be fast and correct because your documents have been approved in our system. the payment was also made on 24-10 and paid into the account. If there were any questions, you can always contact our help desk for a faster response. Have a nice day Blitz

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4 years ago
Translation

Hello finally was paid. What annoyed me pretty much was that I sent the document that was sent back after 6 days. In addition, I should keep a white note with casino name, date and my ID card near my face. This was not approved because they said you have to see my arms as they hold the documents. That was not said to me at the beginning and only in the second mail. So I had to do it again. You know how difficult that is, especially the data can still be recognized on the identity card.

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4 years ago

Dear Yasin,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

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